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Rev. 11/01 Erie County DISPATCHER D068 Comp. JGIV DJW/a DISTINGUISHING FEATURES OF THE CLASS: The work involves responsibility for receiving transportation requests from Senior Citizens and applying such requests to Driver's schedules from various Agencies and Townships throughout Erie County, including the City of Buffalo. The incumbent is responsible for knowing the location of the various Villages and Townships in Erie County, including the main roads, Hospitals, Medical Facilities and Shopping areas. Work is performed under the supervision of a higher-ranking employee. Does related work as required. TYPICAL WORK ACTIVITIES: Operates communications equipment in dispatching and directing the units of a multi-vehicle transportation system; Schedules Driver's breaks and lunch periods in order to provide the most efficient and timely service with the personnel and equipment available; Receives telephone calls from Senior Citizens, Department Agencies, Clinics, Doctor's Office etc., and relays messages to mobile units or appropriate personnel; Maintains required records of transportation and client information, such as names, addresses ? driver and vehicle assignments, mileage, number of trips, etc.; May be required to drive a Department vehicle in occasional times of personnel shortages or during emergency situations. FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Working knowledge of the procedures and terminology of operating telephone and two-way radio equipment; Working knowledge and a familiarity of the geographic make up of Erie County; Ability to speak good English and enunciate clearly in a calm, well modulated voice; Ability to follow oral and written instructions; Good judgment; Dependability; Courtesy; Good hearing; Physically capable of performing the essential functions of the position with or without reasonable accommodation. MINIMUM QUALIFICATIONS: A) Graduation from high school or possession of a high school equivalency diploma and one (1) year of multi vehicle dispatching experience in the operation of a two way radio ora telephone communication center; or: Continued.....