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C. Scheduling Clients Medical Trips The window for scheduling clients for medical trips opens 2 weeks prior to the appointment day and no earlier. Any clients requesting a trip more than 2 weeks in advance should be directed to call back on the appropriate date as to when the window opens. Medical trips can be scheduled up to 24 hours in advance of the date, but client requests may not be able to be accommodated on such short notice. Non-Medical Trips The window for scheduling clients for non-medical trips opens 1 week prior to the appointment day and no earlier. Any client requesting a trip more than 1 week in advance should be directed to call back on the appropriate date as to when the window opens. Non- medical trips can be scheduled up to 24 hours in advance of the date, but client requests may not be able to be accommodated at such short notice. 3rd Party Provider Trips For any client who uses the 3rd party provider, the trip request must be made at least 48 hours in advance of the service date requested. Any requests made within 48 hours may not be able to be accommodated and must be sent for approval to the 3rd party before booking. Case Managed Clients Case managed clients must have trips sent in by their case manager 1 week in advance of the appointment, regardless of trip type. Medical can be made 2 weeks in advance. If a client calls in to schedule a trip, please remind them that their case manager must make their request by filling out and sending in the proper form. If the request is a standing order, only the case manager can change the standing order. The client, caregiver or family members are not to make any changes without the case manager sending the proper forms to dispatch. 12 | P a g e – E r i e C o u n t y G o i n g P l a c e s P o l i c y a n d P r o c e d u r e