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South Buffalo Community Association – Ambulatory Services Through Agency • Monday-Wednesday-Friday: 9:00 am – 4:00 pm (1 van) West Seneca – Ambulatory & Wheelchair Services Through Agency • Monday-Friday: 9:15 am – 3:00 pm (3 Vans-2 Wheelchair) **ALL OUT OF LOCAL ZONE TRIPS WILL NEED TO HAVE A PICKUP TIME NO LATER THAN 30 MINUTES PRIOR TO END OF DAILY OPERATIONS. IF A CLIENT HAS AN APPOINTMENT THAT WILL GO PAST LAST OUT OF LOCAL ZONE TIME SHOULD BE ASSIGNED TO 3rd PARTY PROVIDER. D. Daily Dispatching Cancellations Any day of cancellations needs to be communicated both over the radio and through the Routing box software and application. Making sure these are communicated as they come in is crucial to making sure there is no wasted time or resources by going to a client’s home that no longer needs the trip. Opening additional time can be used to make up for the rest of the day, assist other drivers, or allow drivers to tidy vehicles. Making sure to call the cancelation until acknowledged is vital to make sure that any will-call trips are known to be cancelled as they are not on the tablet until the client calls in. Will Call Returns Some clients do not know how long an appointment may take, so they do not schedule a return ride at the time of appointment booking. They instead will call back the day of service to let dispatchers know when they are ready. When the client calls in, the trip should be communicated through the routing box program as well as over the radio. The dispatcher should call those return trips out until acknowledged by the driver. This way, the driver will know a client is ready if there is any issue with a tablet, or if they were not in the 14 | P a g e – E r i e C o u n t y G o i n g P l a c e s P o l i c y a n d P r o c e d u r e