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c. New trips or updated trips will display as notifications. To see the new trip details, select View. Otherwise, select Close to go back to the list of rides. d. Note: The app may ask “Update their status as well?” There will be a list of client(s) underneath the question. This is asked for a couple reasons… e. -You may be close to another client’s pickup/drop off while in progress with another client. Make sure you look at this client’s trip information before you choose to update. If you would not like to pick up this client yet and it’s too soon, tap on “no thanks.” If you do want to pick them up, tap on “update.” ***The Routing Box Support Team can be reached by calling 716-202-9121 for more information. 50 | P a g e – E r i e C o u n t y G o i n g P l a c e s P o l i c y a n d P r o c e d u r e