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Proposal Onboarding, Training, Documentation & Ongoing Support DASH Platform will provide training to your organization for FREE. This will include approximately 10 hours of one-on-one time with a personal trainer + unlimited access to our E- Learning system where staff can continue to learn on their own. We will also provide you with a sandbox/training database where staff can practice transactions before going live. DASH Platform offers an online, searchable knowledgebase for all staff to use as often as needed. We also offer E-Learning courses where staff can learn on their own through online tutorials. The E-Learning can be used during initial system setup, but it can also be used when hiring new staff in the future. DASH Platform offers ongoing support, maintenance, hosting, defect fixes and enhancements for any customers that are currently paying an annual subscription fee to use our solution. This annual subscription is a flat fee which will make it easy to budget for your organization. Other Critical System Info Hardware & Infrastructure DASH Platform is an off-premise SaaS solution that will scale performance to meet the service levels and volume requirements your organization requires. Except for credit card readers, your organization will be required to supply all hardware necessary to operate the system. We will recommend peripheral hardware, but it will be your organization’s responsibility to purchase from a third-party source. Network Connectivity DASH Platform supports IP v4/6 and requires an internet connection (via ethernet or Wi-Fi) to function. Integrated Credit Card Readers need the same (internet connection via ethernet or Wi-Fi) to function and process cards. System Response Time, Availability/Uptime & Failover DASH Platform is committed to security, reliability & redundancy. Our solution is hosted in multi-region data centers in case of catastrophic events within a geographic location. Our solution utilizes load balancers (AWS EC2) within the hosting environment to ensure peak system performance even when system utilization and data query requests are at their highest levels. Our hosting environment (AWS Tier 4) supports 99.995% availability with 26 minutes of non-available time per year. Our solution has been designed to ensure user functionality is not adversely affected by large data queries, database backups or peak online registrations. Dash Platform, LLC https://www.dashplatform.com 6 312 S. State Street, Fl. 2 (800) 881-6515 Ann Arbor, MI 48104 Page 57 of 182