Eden Central School District – Capital Project Management (2024M-83) (full text)
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Eden Central School
District
Capital Project Management
2024M-83 l October 2024
Division of Local Government and School Accountability
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Contents
Report Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Capital Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
How Should a Board and Officials Properly Oversee and Manage Capital Projects?. . . . 2
Officials Could Be More Transparent When Presenting Project Details to the Public. . . . 3
The Board Did Not Approve Change Orders and Officials Did Not Seek Competition
for Change Order Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Officials Did Not Ensure Change Order Applications Were Submitted in a Timely
Manner or Ensure Change Order Work Was Approved . . . . . . . . . . . . . . . . . . . 7
Officials Did Not Seek Competition for Professional Services. . . . . . . . . . . . . . . . 8
What Do We Recommend? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Appendix A – Response From District Officials . . . . . . . . . . . . . . . . . . . . . . 10
Appendix B – OSC Comment on the District’s Response. . . . . . . . . . . . . . . . . 12
Appendix C – Audit Methodology and Standards . . . . . . . . . . . . . . . . . . . . . 13
Appendix D – Resources and Services. . . . . . . . . . . . . . . . . . . . . . . . . . . 14
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Report Highlights
Eden Central School District
Audit Objective
Audit Period
Determine whether the Eden Central School
District (District) Board of Education (Board) and October 14, 2020 – March 15, 2024
District officials provided sufficient oversight of and
managed the District’s 2022 capital project (project) Background
in a transparent manner.
The District serves the Towns of Boston,
Concord, Eden, Evans and North Collins
Key Findings in Erie County.
The Board and District officials did not provide The Board is responsible for managing
adequate oversight or manage the project in a and controlling the District’s financial and
transparent manner. We determined that: educational affairs. The Superintendent
l $545,538 of additional work was not included
of Schools (Superintendent) is the
in the project proposition or subsequently District’s chief executive officer and is
communicated to voters. As a result, voters responsible for the District’s day-to-day
were not afforded the opportunity to approve or management.
reject the additional work. The Director of Finance (Director)
l Officials did not seek competition for $3.2 is responsible for administering and
million paid for change order work and supervising the District’s financial
professional services. Therefore, officials may activities. The Superintendent of
have paid more than if the work was awarded Buildings and Grounds (Building
through a competitive process. Superintendent) is responsible for
directing and supervising the District’s
l The Board did not review and approve any of
facilities operations, including capital
the 108 project change orders totaling $1.4
projects and the construction manager.
million, and officials did not submit change
However, the Board is ultimately
orders to the New York State Education
responsible for overseeing and managing
Department (SED) in a timely manner for
the District’s capital projects.
approval.
Quick Facts
Recommendations Project Budget $15.9 million
The audit report includes eight recommendations Original Contracts $14.6 million
to help District officials improve their oversight and Change Orders (Net) $1.2 million
management of capital projects. Added Work Not Included
$545,538
in Original Plans
District officials generally agreed with our findings
and recommendations and indicated they would
take corrective action. Appendix B includes our comment on an issue raised in
the District’s response.
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Capital Project Management
In December 2020, the District’s voters approved a two-part capital improvement project with an
estimated maximum cost of $15.9 million. The project’s scope included transitioning the combination
middle school/high school (middle/high school) to the electrical grid;1 renovating classrooms, parking
lots and tennis courts; upgrading lighting in various locations; and replacing the bus garage roof and
windows, sidewalks and auditorium lighting at various District buildings.
The District financed the project using long-term debt and approximately $3.3 million from its capital
reserve fund. A significant portion of the capital improvement costs were eligible for reimbursement
through State building aid. The Board hired a construction management firm (construction manager)
to oversee the project. The Superintendent and Director told us that the project was substantially
completed in December 2023.
How Should a Board and Officials Properly Oversee and Manage Capital Projects?
A school district (district) board of education (board) and district officials should present proposed
capital projects to the public in a transparent manner. To make an informed decision, voters must have
a sufficiently detailed description of a project’s scope, which includes a thorough description of the
estimated costs, type of work to be completed, furnishings and equipment to be purchased, where the
work will be performed and information regarding how the district will pay for the project.
The board should monitor progress and approve necessary changes to ensure a capital project is
completed in a cost-effective manner. With any construction undertaking, changes or amendments to
the project likely will occur because certain variables may not be known at the start of a capital project.
In the case of a capital improvement project, change orders typically are formal construction contract
modifications, which are agreed upon by district officials and the contractor, that authorize changes
to a project’s scope, cost or estimated completion time. However, before entering into and approving
a change order, the board and district officials must ensure that the change order complies with
procurement requirements, including the district’s procurement policies.
Goods and services that are not required by law to be competitively bid, such as professional services,
must be procured in a manner that:
l Helps ensure the prudent and economical use of public money.
l Is in the taxpayers’ best interest.
l Facilitates the acquisition of goods and services of maximum quality at the lowest possible cost
under the circumstances.
l Guards against favoritism, improvidence, extravagance, fraud and abuse.
New York State General Municipal Law (GML) generally requires the board to competitively bid
purchase contracts exceeding $20,000 and public works contracts involving expenditures that exceed
1 The District had a co-generation facility in operation since 1999 that allowed the District to produce its own electricity using natural gas.
Anticipated renovations include disconnecting the middle/high school building from the co-generation facility, connecting the building to the
electrical grid and decommissioning the co-generation facility.
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$35,000.2 If an original construction contract is subject to competitive bidding and district officials and a
contractor are considering adding work that materially varies from the original contract specifications,
then officials should subject the additional work to a competitive process. By doing so, unsuccessful
bidders and potential additional vendors are given the opportunity to compete on the additional work.
When determining whether the competitive bidding dollar threshold will be exceeded, the board must
consider the aggregate amount reasonably expected to be spent on all purchases that are similar or
essentially interchangeable within a 12-month period, commencing on the date of purchase, whether
the purchases are from a single vendor or multiple vendors. If, in the aggregate, the purchase contract
or contract for public work exceeds the dollar threshold, competitive bidding is required. Purchase
contracts or public works contracts may not be artificially divided by making a series of purchases for
lesser amounts to avoid procurement requirements.
Because the board authorizes construction contracts, it also should review and approve proposed
changes to the contracts. Change orders should be presented to the board for approval in a timely
manner and reviewed promptly to ensure each change order is formally approved before any additional
work is started. All change orders should be properly approved by district officials, including the board
president, as required by SED. In the interest of transparency, the board should document its review
and approval of change orders in its meeting minutes.
SED requires certain additional reporting on change orders that exceed the statutory competitive
bidding threshold of $35,000. In these cases, on the change order certification, the district must include
an explanation of why it is in the best interest of the district and the public to award a change order
instead of placing the work out for public bid.
Change orders should be limited to those items needed to implement the project that was originally
proposed by the district and approved by district voters and the SED Commissioner. Change orders
for work not included in the original plans and specifications might not be approved by SED and,
consequently, might not be eligible for building aid. Therefore, it is a best practice for districts to consult
with SED before seeking approval for large change orders.
Officials Could Be More Transparent When Presenting Project Details to the Public
We identified instances where the Board and District officials could have been more transparent when
presenting the project’s scope to the public. While the project’s total costs are not expected to exceed
the voter-approved budget of $15.9 million, officials had an opportunity to complete the project for less
than the approved amount. However, officials completed additional work, adjusted the project’s scope
and did not inform the voters of the choices they made.
The District mailed a newsletter to residents that contained a general description of the work to be
completed, and the project proposition was included in the Board’s meeting minutes. The proposition
included a list of items to be completed and description of how the project would be funded. It also
2 GML, Section 103
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indicated specific additional work that could be completed within the project’s approved cost. For
example, the proposition stated that “if the budget allows after receiving construction bids, or if other
items are identified, additional similar renovations, upgrades, and improvements (such as priority LED
lighting installations) could be undertaken.” Ultimately, officials did not provide voters and residents
with a detailed plan that fully described the additional work added to the project and did not present or
discuss the additional work being planned in a public Board meeting before they authorized the work.
Also, while the adopted proposition stated that “no material change shall be made in the overall scope
and nature of the Proposition No. 1 Project,” the Superintendent and Director canceled the bus garage
roof replacement totaling $239,156 without informing the Board or voters and without explaining the
project modification. The Superintendent and Director told us that they canceled the bus garage roof
replacement because of the mandate to convert the District’s bus fleet to electric buses, which are
larger than the District’s current buses and would not fit in the existing bus garage. Two Board members
and the Board President were unaware of this project change and could not recall a meeting during
which the cancellation of the bus garage roof replacement was presented or discussed.
As of December 2023, the District approved
Figure 1: Additional Work Not Included in the additional construction contracts and change
Original Project Plans orders totaling $545,538 for items that were
Domestic water and pool heater not listed or described in the original project
replacement $392,945 proposition. Specifically, $434,575 was related
Water line replacement $41,630 to additional work that was not included in the
Total $434,575 original project plans or submitted as part of the
original project application to SED (Figure 1).
The remaining $110,963 was presented Figure 2: Change Orders for Work Not Included in
as change orders to existing contracts for Original Project Plans
additional work that was not included in the Middle/High School
original project plans (Figure 2).
Future scoreboard $37,215
The Board President and Superintendent Install return line for domestic water heater 17,652
told us that while the project was ongoing, Pool piping modification 16,476
they determined there would be excess Replace crosswalk signs 12,557
funds and, therefore, planned to complete Upgrade perimeter fencing to black vinyl 4,937
additional work. However, we determined Total $88,837
that excess funds were available because Elementary School
officials rejected a portion of the original
Display case modification $2,737
proposition work totaling $575,250 in
Total $2,737
2021. The rejected work included the bus
garage roof replacement and sidewalk Grover L. Priess Primary School
renovation at the elementary school. The Install tile carpet $16,127
Superintendent, Director, three Board Emergency switch module for gymnasium 2,662
members and the Board President told us Install fence gate 600
that the changes were never presented to Total $19,389
the Board for discussion or approval at a Grand Total $110,963
Board meeting.
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SED allows districts to prepare a shopping list of desired items in their original plans and specifications
as added alternatives, in the event that appropriations remain at the end of a project. However,
alternative items should be included in propositions submitted for voter approval.
We question why District officials did not include a list of alternate “wish list” items that could have
potentially been completed within the project’s scope and budget. The Superintendent could not explain
why a “wish list” was not included in the proposition. Presenting a “wish list” of alternates would have
promoted transparency and afforded voters an opportunity to voice an opinion on desired project
additions. By not providing this information to District voters and residents, District officials did not
present the District’s project plan, including alternate work that could be completed, to the public in a
transparent manner.
The Board Did Not Approve Change Orders and Officials Did Not Seek Competition for
Change Order Work
The Superintendent and former Building Superintendent authorized 108 change orders totaling
approximately $1.2 million3 that were presented as modifications to the original construction contracts
previously awarded pursuant to competitive bidding. None of the change orders were presented to the
Board for review and approval or documented in the Board’s meeting minutes. In addition, 57 of the 108
change orders were subject to competitive pricing but were approved and awarded to existing project
contractors without seeking competition. The remaining 51 change orders were under the competitive
pricing thresholds or were credits to the District.
Although the Superintendent and the former Building Superintendent reviewed and approved change
orders, the Board President did not sign any change orders, even though SED requires the Board
President to sign them. The Board President told us that he was not required to sign the change orders
because the Board granted the Superintendent the authorization to approve change orders of less than
$35,000.
Also, three Board members told us that they did not recall change orders being presented to them. The
Superintendent told us that change orders were discussed at a meeting with the construction manager
and architect, and that he was authorized to approve change orders of less than $35,000. However,
SED does not allow this responsibility to be delegated. In addition, three of the change orders each
exceeded $35,000.
Furthermore, District officials did not obtain competitive pricing for the work associated with the change
orders. The District’s purchasing policy requires the Director to obtain three written quotes for public
works contracts that cost between $5,001 and $10,000 and to competitively bid for public works
contracts costing more than $10,000.
However, the Superintendent and former Building Superintendent approved 57 change orders totaling
nearly $1.2 million without obtaining quotes or publicly advertising the work, even though the change
3 This is the net amount of 98 change orders totaling approximately $1.3 million that increased contract costs and 10 change orders that
reduced contract costs by $107,559.
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orders each or in aggregate exceeded the competitive pricing thresholds. For example, 28 change
orders totaling $578,529 each exceeded the competitive pricing thresholds: 11 ranged from $5,010 to
$10,000 and should have been subject to competitive quotes, and 17 ranged from $10,480 to $34,978
and should have been competitively bid according to the District’s purchasing policy. The work related
to these change orders included renovations to the middle/high school library and elementary school
main office and carpet installation at the Grover L. Priess Primary School.
The Superintendent and the former Building Superintendent also did not consider the aggregate
cost of similar work or purchases to determine whether competitive bidding or written quotes were
required for 29 change orders totaling $589,456. Specifically, the Superintendent and former Building
Superintendent approved each of the following 23 change orders totaling $574,955 individually, even
though the change orders should have been aggregated and put out for bid in accordance with GML or
the District’s purchasing policy:
l Three change orders totaling $151,165 related to sidewalk renovations at the elementary school,
which were submitted by the same vendor within one month.
l Three change orders totaling $144,450 related to building-mounted lighting, which were submitted
by the same vendor on the same day.
l Four change orders totaling $105,706 related to parking lot renovations at the elementary school,
which were submitted by the same vendor within two weeks.
l Two change orders totaling $54,338 related to generator rental and fuel for work at the middle/high
school, which were submitted by the same vendor on the same day.
l Two change orders totaling $40,130 related to graphics installations at the middle/high school,
which were submitted by the same vendor on the same day.
l Two change orders totaling $28,973 related to adding depth to walls at the elementary school,
which were submitted by two different vendors within five months.
l Two change orders totaling $22,974 related to reworking glycol lines at the middle/high school,
which were submitted by the same vendor within 10 months.
l Two change orders totaling $15,317 related to upgrading fencing to black vinyl at the middle/high
school, which were submitted by the same vendor within three months.
l Three change orders totaling $11,902 related to painting classrooms at the elementary school,
which were submitted by the same vendor within 10 months.
When aggregated, the remaining six change orders required written quotes: two totaling $7,416 for
ceiling work and four totaling $7,085 for installing interior lights. The Superintendent and former Building
Superintendent approved each of these 29 change orders individually and circumvented statutory
competitive bidding in some instances, and written quote requirements of the District’s purchasing
policy in other instances.
Rather than seeking competitive pricing, officials generally approved change orders based on quotes
from contractors who were already awarded contracts for project work. Specifically, the construction
manager created a proposal request (based on specifications from the architect) documenting
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the scope of the work, details of the proposed changes and instructions for contractors to submit
itemized cost proposals. The construction manager then sent the proposal to specific existing project
contractors, the Superintendent and former Building Superintendent. The construction manager
selected specific existing project contractors based on the type of work that the contractor had already
been awarded for the project.
The Director told us that if she had sought quotes or bids, it may have delayed the project and resulted
in additional costs. The Superintendent told us that officials did not seek bids or quotes for change
orders because it would have delayed the work, and the project would not have been completed on
time.
The Superintendent also told us that the District did not obtain bids specifically related to one change
order totaling $123,000 for sidewalks, because the Board had already publicly bid the item in December
2022. However, the Board rejected this bid nine months before the Superintendent authorized the
change order in September 2023, and the Board did not approve the change order. The Superintendent
told us that because the contractor agreed to the originally submitted bid price, he did not believe it was
necessary to bid the work again.
The Director also told us that if a change order required bids or quotes, the construction manager
would take care of it. However, the Director is responsible for ensuring that officials comply with bidding
requirements and the District’s purchasing policy, not the construction manager.
By requesting quotes for change order work solely from specific existing project contractors, District
officials did not comply with statutory requirements or the District’s purchasing policy, and the proposed
prices may have been more costly than if they had been awarded through a competitive process.
There are circumstances when contracts previously awarded pursuant to competitive bidding may be
amended without additional competition, such as when the amendment is merely incidental. However,
as a general rule, we advise officials that they should not agree to modify a contract, awarded through a
competitive bidding process, in a manner that materially varies from the original specifications. To do so
would place unsuccessful bidders and potential bidders at a material disadvantage because they would
not have been given an opportunity to compete on the amended agreement. Instead, officials should
subject the additional work to a competitive process, such as bids or written quotes, according to the
competitive pricing thresholds in the District’s purchasing policy.
In addition, because the Board was unaware of and did not review or approve change orders, we
question how the Board could properly monitor the project’s progress and implement necessary
changes to ensure the project was completed in a cost-effective manner. Furthermore, change orders,
and the costs associated with them, were not documented in the Board’s meeting minutes or presented
to District voters and residents.
Officials Did Not Ensure Change Order Applications Were Submitted in a Timely Manner
or Ensure Change Order Work Was Approved
Of 108 change orders, 98 totaling nearly $1.3 million increased contract costs, and 10 change orders
totaling nearly $107,559 reduced contract costs. The project work related to all 98 change orders that
increased contract costs were completed before SED approved the changes.
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The Superintendent told us that officials did not obtain prior SED approval because the work was within
the project’s scope, and it would delay the project if the District had to wait for approval. However, the
work was not within the project’s scope. Also, the Superintendent should have consulted with SED,
verbally or through written communication, before completing large change orders to ensure that the
work would be eligible for building aid.
Furthermore, work associated with 10 change orders totaling $226,695 was completed on average 11
days before District officials approved the change orders. The Superintendent told us that the work was
done before being approved because vendors did not submit their quotes in a timely manner. However,
appropriate approvals should have been obtained before the work was completed, as required, to
ensure the scope of the work was appropriate and met District needs. Moreover, if the Director solicited
quotes from other vendors, rather than only the vendors already working on the project, the competition
may have resulted in more timely quote submissions and possibly even lower prices.
In addition, officials submitted change orders to SED on average 10 days after the Superintendent
approved them. The Director told us that the District relied on the architect to submit the change orders
in a timely manner once they were approved by the Superintendent. However, the Superintendent was
responsible for ensuring that the architect submitted change order applications in a timely manner.
Because the Superintendent did not ensure that proper change order approvals were obtained before
the work was completed, he allowed the change order approval process to be circumvented and risked
having building aid withheld.
Officials Did Not Seek Competition for Professional Services
While the District’s purchasing policy and procurement procedures require District officials to use
a request for proposals (RFP) process when contracting for professional services, the policy and
procedures do not state the dollar threshold for using the RFP process, who is responsible for
requesting proposals, how many proposals should be obtained, what selection process should be used
or how RFP actions should be documented.
District officials did not seek competition by requesting proposals for five professional services totaling
more than $2 million. Of that amount, nearly $1 million was for architectural services and $940,000 for
construction management services. The three remaining professional services totaling approximately
$128,000 were for legal fees, bond service and consulting services.
The Director told us that the architect, construction management and bond service contracts were
awarded before she was employed with the District. She also said that the District had been contracting
with the architectural and construction management firms for many years. In addition, she told us that,
at the Board’s reorganizational meeting, it approved the attorney who provided the legal services.
However, this approval was for general legal matters and not specifically related to the project, which
had a separate contract. Furthermore, the Director told us that the Board approved the consulting
services at a special Board meeting. However, this approval was for a general financial consulting
service unrelated to the project.
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Because District officials did not request proposals for professional services, they may have paid more
than necessary. Also, officials cannot provide assurance to taxpayers that they acquired these services
without favoritism.
What Do We Recommend?
The Board should:
1. Present future capital project plans in a more transparent manner and provide voters with
detailed descriptions of the improvements to be made, including alternate “wish list” items.
2. Actively monitor District projects, including reviewing and approving all change orders. Also, the
Board should include all relevant project information in its meeting minutes.
3. Update the purchasing policy and procedures to clearly state the dollar threshold for using an
RFP process for professional services, who is responsible for requesting proposals, how many
proposals should be obtained, what selection process should be used and how RFP actions
should be documented.
The Board President should:
4. Approve all change orders in accordance with SED requirements.
The Board and District officials should:
5. Comply with the District’s purchasing policy and statutory requirements by carefully evaluating
change orders, to help ensure similar work is appropriately aggregated, and by determining
when officials should obtain bids for contracts or competitive quotes for purchases.
6. Send change order certifications to SED in a timely manner and ensure the certifications contain
all required approvals.
7. Consider following SED’s best practice guidance and contact SED to discuss change orders
before completing the work.
8. Comply with the District’s purchasing policy by obtaining and retaining documentation when
using RFPs for professional services.
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Appendix A: Response From District Officials
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See
Note 1
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Appendix B: OSC Comment on the District’s Response
Note 1
The work materially varied from the original contract and exceeded the bidding threshold. The Board
was required to competitively bid the additional work.
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Appendix C: Audit Methodology and Standards
We conducted this audit pursuant to Article V, Section 1 of the State Constitution and the State
Comptroller’s authority as set forth in Article 3 of the New York State General Municipal Law. We
obtained an understanding of internal controls that we deemed significant within the context of the audit
objective and assessed those controls. Information related to the scope of our work on internal controls,
as well as the work performed in our audit procedures to achieve the audit objective and obtain valid
audit evidence, included the following:
l We interviewed District officials and Board members, and reviewed Board meeting minutes,
relevant laws, District policies and SED guidance, to gain an understanding of the District’s capital
project management.
l We examined available bid and quote documentation to assess whether the project was procured
according to District policies and applicable statutes.
l We examined construction contracts, claims and change orders for adequacy and evidence of
using proper methods of approvals.
l We reviewed original project propositions, a newsletter sent to voters and residents, capital
project applications submitted to SED and project contracts to determine the proposed work to be
completed, whether sufficient information was presented to voters and whether the project’s scope
was communicated clearly to District voters and residents.
l We interviewed District officials to gain an understanding of the additional work added to the
project’s scope.
l We reviewed all change orders to assess whether the Board properly approved the orders and
complied with applicable purchasing requirements and District policies.
l We reviewed change order submissions to assess whether they were submitted to SED in a timely
manner and whether change order work was completed before SED approved it.
We conducted this performance audit in accordance with generally accepted government auditing
standards (GAGAS). Those standards require that we plan and perform the audit to obtain sufficient,
appropriate evidence to provide a reasonable basis for our findings and conclusions based on our
audit objective. We believe that the evidence obtained provides a reasonable basis for our findings and
conclusions based on our audit objective.
The Board has the responsibility to initiate corrective action. A written corrective action plan (CAP) that
addresses the findings and recommendations in this report must be prepared and provided to our office
within 90 days, pursuant to Section 35 of General Municipal Law, Section 2116-a (3)(c) of New York
State Education Law and Section 170.12 of the Regulations of the Commissioner of Education. To the
extent practicable, implementation of the CAP must begin by the end of the next fiscal year. For more
information on preparing and filing your CAP, please refer to our brochure, Responding to an OSC
Audit Report, which you received with the draft audit report. The CAP should be posted on the District’s
website for public review.
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Appendix D: Resources and Services
Regional Office Directory
www.osc.ny.gov/files/local-government/pdf/regional-directory.pdf
Cost-Saving Ideas – Resources, advice and assistance on cost-saving ideas
www.osc.ny.gov/local-government/publications
Fiscal Stress Monitoring – Resources for local government officials experiencing fiscal problems
www.osc.ny.gov/local-government/fiscal-monitoring
Local Government Management Guides – Series of publications that include technical information
and suggested practices for local government management
www.osc.ny.gov/local-government/publications
Planning and Budgeting Guides – Resources for developing multiyear financial, capital, strategic and
other plans
www.osc.ny.gov/local-government/resources/planning-resources
Protecting Sensitive Data and Other Local Government Assets – A non-technical cybersecurity
guide for local government leaders
www.osc.ny.gov/files/local-government/publications/pdf/cyber-security-guide.pdf
Required Reporting – Information and resources for reports and forms that are filed with the Office of
the State Comptroller
www.osc.ny.gov/local-government/required-reporting
Research Reports/Publications – Reports on major policy issues facing local governments and State
policy-makers
www.osc.ny.gov/local-government/publications
Training – Resources for local government officials on in-person and online training opportunities on a
wide range of topics
www.osc.ny.gov/local-government/academy
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Contact
Office of the New York State Comptroller
Division of Local Government and School Accountability
110 State Street, 12th Floor, Albany, New York 12236
Tel: (518) 474-4037 • Fax: (518) 486-6479 • Email: [email protected]
https://www.osc.ny.gov/local-government
Local Government and School Accountability Help Line: (866) 321-8503
BUFFALO REGIONAL OFFICE – Melissa A. Myers, Chief of Municipal Audits
295 Main Street, Suite 1032 • Buffalo, New York 14203-2510
Tel (716) 847-3647 • Fax (716) 847-3643 • Email: [email protected]
Serving: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, Wyoming counties
osc.ny.gov