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What Do We Recommend? The Board should: 1. Ensure written policies and procedures are in place for reconciling program fees and for overseeing third-party vendors collecting credit card payments. 2. Adopt written policies that address collecting unpaid before and after school program fees and allowing program participation for families with past due balances. 3. Approve, or appoint someone independent of the program to approve, all payment plan arrangements and accounts written off as uncollectible. The Coordinator should: 4. Review and reconcile electronic payments collected by third-party vendors with cash receipts records. 5. Invoice overdue accounts for unpaid before and after school program fees in a timely manner. Of f ic e of t he New York State Comptroller 5