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OUR LEVEL OF SERVICE Local Support At Turf Tank, we pride ourselves on providing immediate, personalized support to our customers. With the largest service team in the world for autonomous line marking, we ensure quick resolutions to your needs, minimizing downtime and disruption. Our local presence across the globe means that no matter where you are, we are available when you need us. Our commitment to your success is reinforced through our dedicated team of +40 employees who focus solely on support and education, ensuring your operations achieve excellence. Complete Care Our comprehensive Service model includes initial training, onsite visits, 1:1 online consultations, and a robust Help Center with self-help resources and customer education. Our support center is always ready to take your calls, ensuring you are never left without assistance. Community Connection When you join the Turf Tank family, you gain access to a wealth of collective knowledge in our user community. This connection enriches your operations through shared experiences, innovative practices, and collective problem- solving. By tapping into this community, you amplify your capabilities and outcomes, ensuring you get the most out of your Turf Tank solutions. What’s In It for You? • Quick Resolutions: Our local, dedicated support team ensures that your issues are addressed promptly, reducing operational interruptions and allowing you to focus on taking care of your facilities. • Expert Guidance: From training to continuous support, our team is there every step of the way, providing you with the knowledge and assistance needed to maximize the benefits of our technology. • Global Reach, Local Touch: No matter where you are, our global presence and local touch mean you receive personalized service and support, tailored to your specific needs. • Worry-Free Experience: Our complete care approach takes the worry out of managing and maintaining your equipment, allowing you to focus on achieving your operational goals. • Community Benefits: Connect with a global network of users to share best practices and solutions, enhancing your overall experience and performance. At Turf Tank, service is a cornerstone of our business model and DNA. We believe that exceptional service is not just an add-on but an integral part of delivering best-in-class solutions. Our focus on service means that we put you, our customer, first, ensuring that you always have the support you need to succeed. Page 80 of 231