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TABLE OF CONTENTS A. Program Description and Services ....................................................................... 3 B. Town of Hamburg Title VI Plan .............................................................................. 4 B1. Town of Hamburg TITLE VI Policy ............................................................................... 5 B2. Title VI Public Notice .................................................................................................... 5 B3. Title VI Complaint Procedures and Complaint Form..................................................... 6 B4. Transit Related Title VI Complaints, Investigations and Lawsuits ................................. 8 B5. Public Involvement Process ......................................................................................... 9 B6. Language Assistance Plan..........................................................................................10 B7. Minority Representation on Advisory Boards...............................................................12 B8. Recordkeeping and Reporting ....................................................................................12 B9. Plan and Policy Review ..............................................................................................12 B10. Facility Location Equity Analysis .................................................................................13 C. Requirements for Fixed Route Transit Providers .... Error! Bookmark not defined. C1. Service Standards (Quantitative Measures) .................. Error! Bookmark not defined. C2. Service Policies ............................................................ Error! Bookmark not defined. D. List of Appendices................................................................................................... i APPENDIX 1: Documentation of Board Approval .................................................................... ii APPENDIX 2: Title VI Complaint Form ................................................................................... iv APPENDIX 3: Letter Acknowledging Receipt of Complaint ................................................... vii APPENDIX 4: Title VI Complaint Letter of Closure ................................................................. ix APPENDIX 5: Title VI Complaint Letter of Finding .................................................................. xi APPENDIX 6: Title VI Notice to the Public ............................................................................ xiii Town of Hamburg Title VI Plan Page 2 Open-Door Services 174