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TABLE OF CONTENTS A. Program Description and Services ....................................................................... 3 B. [AGENCY NAME] Title VI Plan ............................................................................... 5 B1. [AGENCY NAME] TITLE VI Policy ............................................................................... 6 B2. Title VI Public Notice .................................................................................................... 6 B3. Title VI Complaint Procedures and Complaint Form..................................................... 7 B4. Transit Related Title VI Complaints, Investigations and Lawsuits ................................. 9 B5. Public Involvement Process ........................................................................................10 B6. Language Assistance Plan..........................................................................................11 B7. Minority Representation on Advisory Boards...............................................................13 B8. Recordkeeping and Reporting ....................................................................................13 B9. Plan and Policy Review ..............................................................................................13 B10. Facility Location Equity Analysis .................................................................................14 C. Requirements for Fixed Route Transit Providers .... Error! Bookmark not defined. C1. Service Standards (Quantitative Measures) .................. Error! Bookmark not defined. C2. Service Policies ............................................................ Error! Bookmark not defined. D. List of Appendices................................................................................................... i APPENDIX 1: Documentation of Board Approval .................................................................... ii APPENDIX 2: Title VI Complaint Form ................................................................................... iv APPENDIX 3: Letter Acknowledging Receipt of Complaint ................................................... vii APPENDIX 4: Title VI Complaint Letter of Closure ................................................................. ix APPENDIX 5: Title VI Complaint Letter of Finding .................................................................. xi APPENDIX 6: Title VI Notice to the Public ............................................................................ xiii Town of Hamburg Title VI Plan Page 2 Open-Door Services 78