Text · page 88 of 142
Read the whole document on one page (all 142 pages, each with its own heading)
We examined our transit services and our experiences with LEP individuals who specifically use our transit services to determine the breadth and scope of the LEP preferred language services that were needed in providing the specific transit services. • Fewer than 1,000 persons and less than 5% of eligible population: No specific written translation requirement (though oral interpretation must still be provided upon request). Town of Hamburg clients and potential clients are primarily older adults and individuals with disabilities. When our clients register for our transportation services, they provide information such as address, emergency contact, and mobility aids used (e.g., canes, walkers, or wheelchairs). As part of the registration process any language assistance needs are identified, along with any impairments which may affect the ability to hear spoken language. Factor 2–Frequency | Frequency with which LEP people come in contact with Town of Hamburg The Town of Hamburg’s services are critical to the lives of its clients, enabling them to participate as fully as possible in the community, interact and socialize with others, and carry out the activities of daily living. The Town of Hamburg has taken positive steps at the intake process to identify non-English speaking clients with whom we have regular contact. Therefore, the Town of Hamburg has staff available to provide oral interpretation as needed thus ensuring the importance of our client services be communicated to all clients in a language other than English. If there is ever a language barrier dispatch will forward the person to our personnel department. Since the last Title VI plan update, Town of Hamburg has found that our existing language support meets the needs of our clientele. Factor 3–Importance | Importance of the service to clients who need language assistance The Town of Hamburg’s services are critical to the lives of its clients, enabling them to participate as fully as possible in the community, interact and socialize with others, and carry out the activities of daily livingThe Town of Hamburg has taken positive steps at the intake process to identify non-English speaking clients and their parents or guardians with whom we have regular contact. Therefore, the Town of Hamburg has staff available to provide oral interpretation as needed thus ensuring the importance of our client services be communicated to all clients in a language other than English. Since the last Title VI plan update, Town of Hamburg has found that our existing language supports meet the needs of our clientele. Factor 4–Resources and Costs | Resources available and costs To meet the language assistance needs of our Town of Hamburg LEP population, Town of Hamburg utilizes readily available resources and works to strengthen our partnership with other organizations our riders engage with. Some of those readily available resources may include the inclusion of Google translate toolbar to our website, tablets, and computers, by calling personnel, and the NY Office on Aging Services language assistance tools. To supplement these resources, Town of Hamburg may also retain the services of an Town of Hamburg Title VI Plan Page 12 Open-Door Services 88