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Rates are subject to periodic adjustment upon reasonable notice. The Firm will assign work to other personnel at a lower billing rate consistent with our standards of assuring that capable personnel are performing the services. The Firm will bill you on a monthly basis. Invoices will describe the services performed, time expended, and expenses incurred. Payment is due within thirty (30) days of the invoice date. The Firm reserves the right to decline to continue providing services to clients who do not pay within those guidelines without making mutually acceptable arrangements for delayed payments. Further, interest of 1% per month (12% annually) will accrue on account balances that remain outstanding forty-five (45) days after billing. If you have questions about your invoice, please call me directly at 716-572-9307. Expenses/Disbursements We may incur various expenses/disbursements in providing services. You agree to pay all such expenses and to reimburse us for all disbursements that we pay on your behalf. As is usually the case, disbursement charges may not be current at the time of each monthly billing and will be billed upon the Firm’s receipt of the invoice. We reserve the right to forward bills for any expense/disbursement incurred on your behalf in excess of Two Hundred Fifty Dollars ($250.00) directly to you and you agree to make prompt payment directly to the originator of these bills. Expenses that may be incurred include, but are not necessarily limited to, filing fees, service fees, postage/delivery fees, arbitrator fees, transcription fees, travel and similar expenses. Advance Retainer /Trust Account The Firm does not require an advance retainer for this engagement. Legal fees will be billed after services are performed. Accordingly, no funds will be held in a trust or escrow account unless otherwise agreed in writing. Client Responsibilities You agree to: e Provide complete and accurate information in a timely manner; e Cooperate in the Firm’s representation; e Timely review and respond to communications; and \ e Provide the firm with updated contact information (name, address, telephone, email) when such information changes. Communication The Firm will keep you reasonably informed about the status of your Matter(s) and will respond to your inquiries in a timely manner. You are encouraged to contact the Firm with any questions or concerns. Confidentiality The Firm will maintain the confidentiality of your information and will not disclose your information to anyone except as may be required by law, consistent with the Firm’s professional responsibilities.