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Est. 02/15 Erie County PRINCIPAL DISPATCHER Comp. JG: VI MC/ceb DISTINGUISHING FEATURES OF THE CLASS: The work involves responsibility for transportation policy development support for community partners as well as facilitating transportation coordination with partnering municipalities. Supervision is exercised over a small subordinate staff of Dispatchers and/or other lower level personnel. Work is performed under the supervision of a higher-ranking employee. Does related work as required. TYPICAL WORK. ACTIVITIES: Coordinates with community based organization for needs and schedules transportation as such utilizing radio, phone and email; Responsible for the efficient operation and oversight of a county-wide, multi-vehicle transportation system for the elderly; Responds to customer service and community organization concerns or requests for services in a timely manner; Utilizes electronic database system for the scheduling and tracking of vehicle usage; Provides monthly report updates to supervision on transportation usage and routing; Supervision is exercised over a small subordinate staff of Dispatchers and/or other lower level personnel; work is performed under the supervision of a higher-ranking employee; Does related work as required; May be required to drive a van in an emergency situation or personnel shortage as determined by an administrative employee of higher rank. FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS: Thorough knowledge of the operational methods and procedures of a multi-vehicle transportation system; thorough knowledge of the operation of radio communications equipment; working knowledge of and familiarity with the geographic make-up of Erie County; ability to communicate effectively over the telephone and two-way radio equipment; ability to organize and supervise the work of others; ability to troubleshoot and resolve problems; ability to maintain records and reports; ability to follow oral and written instructions; ability to operate a standard desktop computer; sound professional judgment; dependability; initiative; courtesy; capable of performing the essential functions of the position with or without reasonable accommodation. MINIMUM QUALIFICATIONS: Graduation from high school or possession of a high school equivalency diploma and three (3) years of experience in the operation and dispatch of a multi-vehicle transportation system; including one (1) year of supervisory experience. SPECIAL REQUIREMENT: Possession of a valid New York State Driver's License. Note: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.