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Rev. 1/91 Erie County COMMUNITY SERVICE AIDE K109 Labor Hourly Seasonal KWS/dw DISTINGUISHING FEATURES OF THE CLASS: The work involves personal contact with senior citizens in the community as well as assistance in maintaining office records. Work is performed under the direct supervision of a higher-ranking employee. Does related work as required. TYPICAL WORK ACTIVITIES: Makes direct personal or phone contact with older persons in the community; Completes applications for benefits on behalf of elderly clients; May represent client at various agencies to obtain benefits on be- half of client; Explains benefits and services available to the elderly clients and their families; Maintains accurate documentation of client contact and other work activity; Arranges and schedules meetings as well as present programs; May perform tasks such as filing, record keeping and photocopying; Assists clients in obtaining required substantiation for applying for benefits; Transports necessary equipment, materials and supplies to various sites throughout the County; . Operates the Complimentary Card camera equipment; Prepares reports as required by the various programs; May operate office equipment as required. FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Ability to communicate with the elderly; ability to read and write; ability to understand and carry out directions; ability to learn new skills and techniques; initiative and resourcefulness; honesty; tact; courtesy; community acceptability; pleasing manner; physical condition commensurate with the demands of the position. MINIMUM QUALIFICATIONS: Ability to read and write the English language and one (1) year of experience in community activities and/or planning. NOTE: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements