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GOING PLACES TRANSPORTATION PROGRAM CLIENT RIGHTS AND REPSONSIBILITIES 1. All clients must be registered for the program to use the program. We also ask that clients update their addresses, phone numbers, and emergency contact when they change. This way the most current information for each rider is on file. 2. We strive to accommodate all trip requests we can with the vehicles available on the day of your booking, however, there are times when we cannot. We ask that you adhere to the booking policies of 14 days prior to medical trips, and 7 days prior to non-medical trips. Adhering to these policies will hopefully ensure our ability to accommodate your request, we know sometimes appointment times change, and we will do our best to accommodate with the times available on the schedule for that day. If we cannot take you to a non-medical appointment at the time requested, we hope you can be flexible to work with our dispatch and drivers to find time within the schedule to make the trip work for everyone. **Medicaid Clients will only be eligible for non-medical rides. 3. This transportation program is a CURB-TO-CURB service. While our drivers will assist clients getting in and out of the van, and loading groceries and assistive devices into the van, they will not be able to assist you in taking your groceries into your home or assisting you beyond the threshold of the destination. If you do require additional assistance during your medical or shopping trips, our service does allow our clients to bring an additional rider. 4. While we do allow our clients to bring additional riders on trips when needed, we ask that our clients let the dispatchers know 101 | P a g e - E r i e C o u n t y G o i n g P l a c e s P o l i c y a n d P r o c e d u r e