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at the time of booking. As we have a fleet of vehicles that have different seating capacities, knowing about additional riders will help us to accommodate rides being requested on the day of service, and make sure everyone can receive the trips they need. 5. Please call dispatch when there is an issue during your transportation services. If a client calls a driver directly, they have eliminated our knowledge of the situation. This causes issues when clients are looking to be picked up for their return home. ONCE DISPATCH IS OUT OF THE LOOP, WE CAN NOT ASSIST YOU TO THE BEST OF OUR ABILITY AND WILL LEAD TO ADDITIONAL WAIT TIMES. 6. We ask all clients to please return to the area or entrance they were dropped off at while waiting for their return trip. If you plan on being at a different location when being picked up to return to your home, please let the dispatcher and the driver know where they can expect you. If a change in return pickup location is not made aware to dispatch or the driver, this will lead to confusion and delays in services for you and others. 7. Our service is NON-EMERGENCY MEDICAL TRANSPORTATION. We state this as we will not run vehicles on observed holidays and when the weather does not permit us for safety reasons. For clients who rely on our services for LIFE-SAVING TREATMENTS, WE ASK YOU TO MAKE BACKUP PLANS FOR TRANSPORTATION FOR THOSE TREATMENTS OR ALTER YOUR DAYS OF TREATMENT, especially during the winter months where we have seen some extreme weather events occur without warning over the past few years. We hope you understand that safety is our highest priority, and we do not 102 | P a g e - E r i e C o u n t y G o i n g P l a c e s P o l i c y a n d P r o c e d u r e