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look to risk the safety of our clients and drivers when the weather is unsafe to deliver services. 8. Please adhere to the 4-BAG LIMIT POLICY. As outlined earlier, our drivers are not to assist you in getting your groceries into your homes. If you need to bring a cart to assist you with getting your groceries from the van into your home, we welcome you to bring and appreciate it. Continued violations of the 4-bag limit policy could lead to the SUSPENSION and TERMINATION of your ability to use the service in the future. 9. If you are unable to take the trip you have scheduled, please call to inform dispatch that it is no longer needed when you know when you no longer need the ride. The earlier this is done will allow our dispatchers to allow another client to take the time slot for a trip and will also eliminate the waste of time and resources of the drivers and agencies by going to a client’s home who is not going that day. CONTINUED AND HABITUAL NO SHOW and/or CANCELS AT THE DOOR could lead to the SUSPENSION and TERMINATION of your ability to ride in the future. **IF YOU ARE SICK, PLEASE STAY HOME. WE DO NOT WANT TO GET DRIVERS OR OTHER PASSENGERS SICK. IF POSSIBLE, PLEASE ALERT DISPATCH AS EARLY AS YOU CAN YOU NO LONGER NEED A RIDE. 10. Behavior such as making offensive comments or gestures, discrimination of any type, being rude or disrespectful, and threats or acts of violence towards other clients, dispatchers and drivers will not be tolerated and will be considered for IMMEDIATE SUSPENSION or TERMINATION of your ability to ride. Everyone has the right to deliver and receive 103 | P a g e - E r i e C o u n t y G o i n g P l a c e s P o l i c y a n d P r o c e d u r e