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services in a respectful and dignified manner, and we hope that this is the case every time the vans are in service. 11. There is no smoking or vaping allowed on the vans at any time by drivers or passengers. Violation of this rule will be considered for IMMEDIATE SUSPENSION or TERMINATION of your ability to ride. 12. The Going Places Transportation Program does not provide trips to and from laundromats. Our partner agencies and their staff are responsible for cleaning and maintaining the vans, and potentially soiled or pest-infested linens are not safe for the driver nor other clients using the program. We apologize for any inconvenience. 13. The Going Places Transportation Program does allow for service animals to ride with clients. Please let the dispatcher know at the time of scheduling that the service animal will be coming with you. Going Places Transportation Program DOES NOT take pets to vet visits. 14. If you have a complaint about the service, you can fill out the complaint form included within this packet and send it to the Erie County Department of Senior Services. If the complaint you want to file has to do with discrimination of any kind, you can fill out the ADA/Title VI complaint form included with this packet and send it to the Erie County Division of Equal Employment Opportunity for review. The phone number to call is (716) 858-7542, or the form can be mailed to: 104 | P a g e - E r i e C o u n t y G o i n g P l a c e s P o l i c y a n d P r o c e d u r e