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Title VI Complaint Procedures and Complaint Form The Erie County Department for the Aging’ Title VI Complaint Procedure is available in the following locations: ☒ Agency website at: www3.erie.gov/seniorservice/transportation ☒ Hard copy in the central office ☒ In client intake materials Anyone who believes they have been discriminated against based on race, color, or national origin, may file a complaint by completing and submitting the Title VI Complaint Form (contained in Appendix B) to the address below. Erie County Division of Equal Employment Opportunity Title VI Coordinator 95 Franklin St, Room 931 Buffalo, NY 14202 Phone (716) 858-7542 [email protected] The complaint form is not required to file a complaint. The complainant may submit any written report as a complaint notice. Erie County Division of Equal Employment Opportunity will make reasonable modifications and take information verbally if the complainant requires this accommodation. The Erie County Division of Equal Employment Opportunity investigates complaints received no more than 180 days after the alleged incident. Once the complaint is received, the Erie County Division of Equal Employment Opportunities will follow the steps below: 1. Acknowledge receipt of the complaint within 10 days (Appendix C) 2. Determine if the Erie County Division of Equal Employment Opportunity has jurisdiction to investigate the complaint. 3. Plan to complete the investigation within 45 days. 4. Schedule an interview, if deemed necessary. 5. Determine if other public or private entities are or should be involved. 6. Determine if additional information is needed. Complainant has 15 days to provide the additional information. 7. If the Erie County Division of Equal Employment Opportunity is not contacted by the complainant or does not receive the additional information within 15 days, the case can be administratively closed. Additionally, a case can be administratively closed if the complainant no longer wishes to pursue the case. 8. Determine if meetings with the affected party or other interested parties are needed. 74 | P a g e – E r i e C o u n t y G o i n g P l a c e s P o l i c y a n d P r o c e d u r e