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Summary on Public Involvement Activity Since the last Title VI plan update, Erie County Department for the Aging conducted the following public involvement outreach (emails, website posting, media outlets, in-person, virtual) sessions: ☒ Not applicable; Erie County Department for the Aging is a closed-door service provider. Language Assistance Plan Language Assistance Plan Components Limited English Proficient (LEP) persons are people for whom English is not the primary language and who have a limited ability to read, write, speak, or understand English. To comply with the FTA Title VI requirement on nondiscrimination based on national origin, as it affects limited English proficient persons, Erie County Department for the Aging will take reasonable steps to ensure meaningful access to our programs and activities by LEP persons. To ensure meaningful access to Erie County Department for the Aging programs and activities, we shall use the information obtained in the Four Factor Analysis to determine the specific language services that are appropriate to provide to access the transit services. A careful analysis of the clientele and potential clientele we serve will determine if we communicate effectively with LEP persons and the language spoken other than English. The Four Factor Analysis is an individualized assessment that balances the following four factors. 1. A number or proportion of the LEP population(s), specifically served or could be served by Erie County Department for the Aging transit service. 2. The frequency with which LEP persons come into contact with Erie County Department for the Aging. 3. The nature and importance of Erie County Department for the Aging transit services to LEP population(s). 4. The resources available for LEP outreach and how employees are trained to provide language assistance to LEP persons. LEP Four Factor Analysis To determine if an LEP population requires language assistance and what specific language services are appropriate, the Erie County Department for the Aging has conducted a Four Factor Analysis of the following areas: (1) Demography, (2) Frequency, (3) Importance, and (4) Resources and costs. Factor 1–Demography | A number or proportion of the LEP population(s), specifically served or could be served by Erie County Department for the Aging transit service The Human Service – Public Transportation Coordination Plan provides the results of the assessment of the number or proportion of LEP persons, and the languages spoken in the service area. The Erie County Department for the Aging service area covers Erie County in New York and includes individuals speaking a wide range of languages. The Human Service – Public Transportation Coordination Plan identified the following language groups that meet the threshold for translation of key materials: Spanish (Other languages are available for assistance 79 | P a g e – E r i e C o u n t y G o i n g P l a c e s P o l i c y a n d P r o c e d u r e