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understand and follow oral and written instructions, and the ability to navigate throughout the service area. 4.5 Fitness to Drive. No operator shall operate the van while under the influence of alcohol or drugs, or while impaired by medication that causes drowsiness. Operators should be aware that common cold medications carry warnings against operating vehicles. If an operator is unfit to drive, the operator shall alert the Senior Center Director/Leader immediately to arrange shift coverage. 4.6 Background. No person shall operate the van who, within the preceding five (5) years, has been convicted of driving while intoxicated, driving under the influence of drugs, or any offense involving the operation of a motor vehicle that resulted in serious bodily injury or death. Section 5. Operator Training Requirements All operators must successfully complete the following training before being authorized to operate the Senior Van independently. Operators assume serious responsibility in this role; the lives and safety of passengers are dependent on the operator’s judgment and ability, and the operator’s primary duty is driving in a safe and courteous manner. 5.1 Initial Training Program. Before operating the van with passengers, each new operator shall complete a minimum training program consisting of the following components. Initial and any follow-up training shall be coordinated with and conducted by the Erie County Department for Aging. (a) Vehicle Familiarization. Classroom or one-on-one instruction covering the layout, dimensions, turning radius, blind spots, mirrors, dashboard controls, and safety systems of the 2025 Ford Transit Van, including all differences from a standard passenger vehicle. Operators must understand that the Going Places vehicles weigh approximately 8,000 pounds (compared to approximately 4,200 pounds for an average automobile), requiring greater stopping distances and more careful maneuvering. (b) Wheelchair Lift and Securement Training. Hands-on instruction and demonstrated competency in the operation of the wheelchair lift or ramp system, including deployment, retraction, emergency manual operation, and proper securement using Q-straint devices and occupant restraints. When using the wheelchair lift, the wheelchair brake must be set while on the lift. If the passenger is a first-time user of a lift, it may be advisable for the operator to ride the lift with the passenger to build their confidence. Once in the van, the wheelchair shall be secured using Q-straint devices and the wheelchair brakes re-engaged. Operators shall never rely on wheelchair brakes alone. (c) Passenger Assistance Techniques. Training in safe techniques for assisting elderly and mobility-impaired passengers entering and exiting the van, including proper use of handrails, and safe body mechanics to prevent injury to the operator or the passenger. Operators shall be trained to ask “How can | assist you?” rather than assuming a passenger needs help, as grabbing under the arm may throw off a passenger’s balance. Operators shall gain clients’ confidence before they board the vehicle by explaining features of the van, how they work, and why they are important. 9801261v6