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3.1 Scheduling Guidelines. The following recommended trip durations shall be used when booking trips: e Medical Appointment: 90 minutes e Dialysis: 260 minutes Food Shopping/Nutrition: 90 minutes Non-Food Shopping/Personal Errands: 90 minutes Social Activities/Volunteering: 210 minutes Social Services: 75 minutes Work: 220 minutes 3.2 Pickup Window. Clients shall be ready for pickup 15 minutes prior to their requested time. The pickup window is 15 minutes before and after the requested pickup time. 3.3 Grocery and Shopping Trips. For grocery and personal shopping trips, the limit is four (4) bags per rider. The rider must be able to bring items from the van to their home. A client’s foldable grocery cart is permitted on the van to aid in transferring items. Packages of paper towels, toilet paper, tissues, packs of soda or water, and items in a large box that would not fit in a grocery bag each count toward the four-bag limit. 3.4 Additional Riders and Service Animals. Clients may bring an additional rider on trips when needed but must notify dispatchers at the time of booking. Service animals are permitted; clients must inform the dispatcher when scheduling. The program does not transport pets to veterinary visits. 3.5 Prohibited Trips. The program does not provide trips to and from laundromats due to the risk of soiled or pest-infested linens affecting driver and passenger safety. Section 4. Operator Qualifications No person shall operate the Senior Van unless that person meets all of the following minimum qualifications: 4.1 Licensing. The operator must possess a current, valid New York State driver’s license appropriate for the class of vehicle being operated. 4.2 Driving Record. The operator must have a clean license record with no moving violations. The Town shall obtain and review a copy of the operator’s driving abstract prior to initial assignment and annually thereafter. The Senior Center Director/Leader shall review the operator’s license and driving abstract annually and file a record of the review in the operator’s personnel file. 4.3 Physical Fitness. The operator must be physically capable of performing all duties associated with the operation of the van, including assisting passengers, loading and unloading clients and their supportive equipment (canes, walkers, scooters), deploying and securing wheelchair equipment, and performing pre-trip and post-trip vehicle inspections. 4.4 Knowledge and Skills. The operator must have good knowledge of the operation and maintenance of motor vehicles, the ability to prepare routine activity reports, the ability to 9801261v6