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10. COMPLIANCE WITH LAWS The Company shall comply with all applicable Federal, State, and local laws, rules, regulations and orders applicable to the work provided pursuant to this Agreement, such provisions being incorporated herein by reference, and shall be responsible for obtaining all necessary licenses, permits, and approvals required for the performance of such work 11. PERSONNEL AND EQUIPMENT Collection Services shall be performed by properly trained and licensed personnel in adequate numbers and with adequate vehicles to complete Collection Services in a safe and timely manner. 12. CARE OF MUNCIPAL PROPERTY Any such damage done to property by the Company’s personnel during the fulfillment of the Company’s obligations under this Agreement shall be repaired or paid for by the Company or may be repaired by the Town and the cost thereof deducted from any payment due the Company under the terms of this Agreement. 13. SUPERVISION Company shall provide competent supervision in charge of working crews at all times while providing Collection Service. 14. MISSED PICKUPS AND COMPLIANTS All Solid Waste and Recyclables must be placed at the curb or other designated location and ready for pick- up before 7:00 a.m. on the day of collection; any material not collected because it was not at the curb or other designated location on time shall not be considered a missed pick-up. All complaints as to Company’s provision of the Collection Services, including alleged missed pick-ups, shall be given prompt and courteous attention. Company shall attempt to resolve all complaints promptly and shall resolve all missed pickups that are not the result of force majeure events by the close of the business day following the complaint, conditions permitting. Town agrees to accept calls from residents who wish to report missed pickups and log complaints. Town shall communicate all such information to the Company through (i) direct entry on the Company’s website or (ii) via email. The Town shall complete all such communication in a timely manner that reasonably allows the Company to resolve all such missed pickups and complaints by the close of the following business day. Additionally, residents may elect to contact Company directly by way of Company’s website. 15. CLEAN UP ON ROUTE Page 7 of 16