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“Updates” refer collectively to improvements, updates, minor enhancements, error corrections, workarounds, release notes, bug-fixes, minor upgrades and changes to the GovPilot Software and published user Documentation which improves existing functionality (excluding new product releases or features), and which are made generally available without a separate charge to all customers as part of the Support Services. “User” means, collectively, any individual employee, agent, or contractor of Customer who accesses and uses the GovPilot Software and/or Documentation. “Work Statement” means an exhibit to this Agreement that describes the scope, objectives, deliverables, responsibilities, and timeline for the implementation of GovPilot Software and Professional Services for Customer. 2.2. License Grant and Right of Access. Subject to the terms and conditions of this Agreement, during the Subscription Term, GovPilot or its affiliates hereby grants to Customer a non-exclusive, non- transferable, non-sublicenseable right and license (i) to install and operate the installable software components of the GovPilot Software, in object code only, on one (1) Authorized System for the GovPilot Desktop; (ii) to access the GovPilot Software on a software-as-a-service basis via a URL designated by GovPilot (GovPilot SaaS Software) or through the GovPilot Mobile application maintained by GovPilot; and (iii) to download and install GovPilot Mobile on mobile devices for the purpose of accessing and using the GovPilot Software, in each case solely for Customer’s internal business purposes and in accordance with this Agreement and the Documentation. Notwithstanding the foregoing, if Customer has purchased GovPilot Hosting for the GovPilot Software, no local copy of the GovPilot Software will be provided to Customer, and all access to and use of the GovPilot Software Shall occur solely through the GovPilot Hosting. Customer may use the GovPilot Software and GovPilot Hosting only as expressly permitted under this Agreement, exclusively for Customer’s internal business operations and not for the benefit of any other person or entity. The license(s) granted herein are limited to use by no more than the number of Users for which the applicable fees have been paid, as set forth in the applicable Order, and may be subject to additional limitations specified in an Order or the Documentation, including limitations on storage capacity for Customer Data. This license gives Customer the right to make up to three (3) copies of the installable GovPilot Software solely for internal archival back-up purposes and for no other use, provided that all such copies remain subject to the terms and restrictions of this Agreement. Any other installation, use, or copying is prohibited unless expressly authorized in writing by GovPilot. GovPilot may, in its discretion, permit additional installation of the GovPilot Software licensed hereunder for internal non-production use only if expressly set forth in an Order. Additionally, Customer understands and agrees that access to or use of certain features of the GovPilot Software shall be subject to GovPilot’s then standard terms of service made available at http://www.getSDL.com/terms or another location designated by GovPilot. In the event of a conflict between the foregoing standard terms of service and the body of this Agreement, the body of this Agreement will govern. 2.3. Documentation License. Subject to the terms and conditions contained in this Agreement, GovPilot or its affiliates hereby grants to Customer a non-exclusive, non-transferable, non-sublicensable right and license without the right to modify or create derivative works, to use and to make copies of the Documentation during the Subscription Term solely for Customer’s internal business purposes in connection with its use of the GovPilot Software in accordance with this Agreement. Customer acknowledges that the Documentation is GovPilot’s Confidential Information. Customer agrees to ensure that all proprietary notices placed on the original copies by GovPilot (or its licensors), like copyright notices, trademark notices, and confidentiality notices, are also included in the same manner on all copies. Copies of the Documentation may not be distributed to persons who are not Customer’s Users. 2.4. Restrictions. All rights not expressly granted to Customer herein are expressly reserved to GovPilot and its licensors and suppliers. Unless otherwise expressly provided in writing by GovPilot, the GovPilot Software and GovPilot Hosting may only be used by Customer and its Users. Customer shall not, directly or indirectly, and Customer shall not permit any user or third party to: (a) reverse engineer, decompile, disassemble or otherwise attempt to discover the object code, source code or GovPilot Master Services Agreement — version 1.2 — Page 3