SUPPORTING DOCUMENTS 6A-6N

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underlying ideas or algorithms of the GovPilot Software or GovPilot Hosting; (b) modify, translate, or
  create derivative works based on any element of the GovPilot Software or GovPilot Hosting or any
  related Documentation; (c) rent, lease, distribute, sell, resell, assign, or otherwise transfer its rights to
  use the GovPilot Software or GovPilot Hosting; (d) use the GovPilot Software or GovPilot Hosting for
  timesharing purposes or otherwise for the benefit of any person or entity other than for the benefit
  of Customer; (e) remove any proprietary notices from the Documentation; (f) publish or disclose to
  third parties any evaluation of the GovPilot Software or GovPilot Hosting without GovPilot's prior
  written consent; (g) use the GovPilot Software or GovPilot Hosting for any purpose other than as
  expressly authorized under this Agreement; (h) interfere with or disrupt the integrity or performance
  of the GovPilot Software or GovPilot Hosting; (i) introduce any open source software into the GovPilot
  Software or GovPilot Hosting; (j) use the GovPilot Software to develop, train, or support any
  competing product or service, or for benchmarking, comparative analysis, or public performance
  testing, without GovPilot’s prior written consent; or (k) attempt to gain unauthorized access to the
  GovPilot Software or GovPilot Hosting or their related systems or networks.

2.9.  Users. Customer acknowledges and agrees that it shall be responsible for all acts and omissions of
  Users, and any act or omission by a User which, if undertaken by Customer, would constitute a breach
  of this Agreement, shall be deemed a breach of this Agreement by Customer. Customer shall
  undertake reasonable efforts to make all Users aware of the provisions of this Agreement as applicable
  to such User’s use of the Software, and shall cause Users to comply with such provisions.

2.6.  GovPilot Hosting. Subject to the terms and conditions of this Agreement, GovPilot agrees to host,
  maintain, manage, operate and grant access to the GovPilot Software, as hosted by or on behalf of
  GovPilot, during the Subscription Term. Customer agrees and understands that, unless expressly set
  forth in an applicable Order or Work Statement, GovPilot will not provide GovPilot Hosting to
  Customer for the GovPilot Software.

2.7.  Professional Services. Customer may request that GovPilot perform Professional Services by
  submitting a written request describing the proposed Professional Services. GovPilot shall prepare a
  draft work statement as an exhibit to this Agreement outlining the Professional Services to be
  provided  (each,  a “Work  Statement”).  Such  Work  Statement  shall  describe  the  fees,  costs  and
  expenses payable by Customer to GovPilot in connection with the performance of such Professional
  Services. Customer, before the expiration date listed on the Work Statement, shall notify GovPilot of
  its acceptance of such Work Statement. Until the acceptance in writing of the proposed Work
  Statement, GovPilot shall have no obligation to perform the proposed Professional Services. Each
  Work Statement, regardless of whether it relates to the same subject matter as any previously
  executed Work Statement(s), shall become effective upon execution by authorized representatives of
  both  Parties. Subject to the terms  and  conditions  set forth  in this Agreement,  GovPilot  shall  use
  commercially reasonable efforts to perform the Professional Services as set forth in Work Statements
  separately executed by the Parties. GovPilot shall perform the Professional Services in a professional
  manner in material accordance with the Work Statement. Customer may at any time request a
  modification to the Professional Services to be performed pursuant to any particular Work Statement
  by written request to GovPilot specifying the desired modifications. GovPilot shall, within a reasonable
  time following receipt of such request, submit an estimate of the cost for such modifications and a
  revised estimate of the time for performance of the Professional Services pursuant to the Work
  Statement. If accepted in writing by Customer, such modifications in the Work Statement shall be
  performed under the terms of this Agreement. Modifications in any Work Statement shall become
  effective only when a written change request is executed by authorized representatives of both
  Parties. In the event of a conflict between a Work Statement and the Agreement, the Agreement shall
  govern.

2.8.  Support and Service Levels. Standard Support Services are included in the Subscription fees. Out of
  scope Support may be subject to additional fees and/or require the execution of a Professional
  Services Work Statement.

2.9.  Software Management. GovPilot may request certification of compliance with the terms of the scope
  of the rights granted in this Agreement and applicable Addenda by an authorized representative of

  GovPilot Master Services Agreement — version 1.2 — Page 4