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(6) Revenue from the provision of any other Cable Service; (7) Fees for service calls related to Cable Service; (8) Convenience fees; (9) Fees for installation, additional outlets, relocation, disconnection, and reconnection for Cable Services; (10) Inside wire maintenance fees; (11) Change-in-service fees for video programming; (12) Service plan protection fees related to Cable Service; (13) Fees for payments made to customer service representatives directly; (14) Fees for Leased Access Channels; (15) Rental of any and all Cable Services equipment, including converters and remote control devices; (16) Any and all locally-derived advertising revenues less commissions paid to third parties that are not Affiliated Entities; (17) Revenues or commissions from locally-derived home shopping channels; (18) Broadcast retransmission fees; (19) Regional sports fees; (20) Billing fees; (21) Late payment fees related to Cable Service; and (22) Franchise Fees. Gross Revenues shall not include program launch fees, bad debts, investment income, refunded deposits, or any taxes on services furnished by Charter and imposed directly upon any Subscriber or user by the Village, state, federal or other governmental unit. 1.18 Leased Access Channel - Any Channel on Charter’s Cable System designated for use by any entity that is unaffiliated with Charter pursuant to Section 612 of the Cable Act, 47 U.S.C. §532. 1.19 Normal Business Hours - Those hours during which most similar businesses in the community are open. In all cases, "Normal Business Hours" must include some evening hours at least one night per week and/or some weekend hours. 1.20 Normal Operating Conditions - Service conditions within Charter’s service department which are within the control of Charter. Those conditions that are not within the control of Charter include, but are not limited to, natural disasters, civil disturbances, power outages, telephone network outages and severe or unusual weather conditions. 1.21 Outlet - An interior receptacle that connects a television set or converter box to the Cable System. 1.22 Person - An individual, partnership, association, organization, corporation, trust or governmental entity. 1.23 Programming - Any video or audio signal carried over the Cable System that is generally considered comparable to programming provided by a television broadcast station. 4