Text · page 75 of 97
Read the whole document on one page (all 97 pages, each with its own heading)
3.12 SIGNAL SCRAMBLING Charter shall at all times comply with FCC regulations regarding scrambling or other encryption of audio and video signals. 3.13 CONTINUITY OF SERVICE Subscribers shall continue to receive Cable Service from Charter provided their financial and other obligations to Charter are honored. Subject to Force Majeure provisions in Section 9.1, Charter shall use its best efforts to ensure that all Subscribers receive continuous, uninterrupted service. For the purpose of construction, routine repair or testing of the Cable System, Charter shall use its best efforts to interrupt service only during periods of minimum use. Such periods shall, where reasonably practicable, be scheduled from midnight to 6 a.m., unless in the case of Emergency. 3.14 PARENTAL CONTROL CAPABILITY Pursuant to Section 641 of the Cable Act, Charter shall allow Subscribers the use of parental control devices. SECTION 4 SUBSCRIBER SERVICE STANDARDS Charter shall comply with the customer service standards as set forth in Chapter VIII, Part 890 of the Rules and Regulations of the New York Public Service Commission (“NYPSC”), as amended, and Title 47, Section 76.309 of the Regulations of the FCC, as amended. SECTION 5 REGULATION BY THE VILLAGE 5.1 RESPONSIBIITY OF ADMINISTRATION The Mayor, or his or her designee, shall be responsible for the continuing administration of this Franchise. 5.2 RIGHT TO INSPECT (a) The Village shall have the option to inspect, all documents, records and other pertinent information maintained by Charter which relate to the terms of this Agreement and which are reasonably necessary to ensure compliance with the terms therein. Upon thirty (30) business days of a written request, and execution of a non-disclosure agreement if documents and records are confidential in nature, Charter shall provide the Village with copies of such documents and records. 11