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for the Aging also utilizes community-based organizations to share the availability of these services, public meetings, rider surveys and interviews, outreach documents, and on vehicles. Erie County Department for the Aging annually identifies the language capabilities and language assistance needs of our ridership. Should Erie County Department for the Aging have more than 5% of persons in a specific language group that requires language assistance, Erie County Department for the Aging shall comply with the US Department of Justice Safe Habor Provision and provide written material in the specific language and or oral interpretation of the written material, free of cost. Updating the Language Assistance Plan The Erie County Department for the Aging will monitor the effectiveness of the language assistance to determine if enhancements on the methods (translating vital documents, interpretations and website) is required to better communicate with the LEP population. As a part of this process, the Erie County Department for the Aging will incorporate components that encourages feedback from customers on their experience with the implementation of the Language Assistance Plan. Based on the input received, Erie County Department for the Aging will make any immediate critical updates that can be feasibly implemented and document others for the triennial update of the Title VI Plan. Consequently, if there are updates to the Language Assistance Plan within the Human Service – Public Transportation Coordination Plan, Erie County Department for the Aging will review such updates and identify those with impact on components germane to its own Language Assistance Plan. Critical updates that can be feasibly implemented will be immediately incorporated. Training Employees to Provide Language Assistance Erie County Department for the Aging employees are oriented on the principles of Title VI and language assistance. New employees will be provided with guidance on the needs of clients served and how best to meet their language needs. Refresher training will be completed with the triennial Title VI Plan update. Reminders on the importance of Title VI and the Language Assistance Plan will be distributed through email. Training will include review of the following Title VI program components: 1. Title VI Notice to the Public 2. Title VI complaint procedures and form 3. Complaint log 4. LEP (Four Factor Analysis and Language Assistance Plan) If an employee needs further assistance related to LEP individuals, they will work with the Erie County Department for the Aging’ Title VI Coordinator to identify strategies to meet the language needs of the participants of the program or service. Minority Representation on Advisory Boards The only non-elected transit committee or council of Erie County Department for the Aging is the Advisory Board. The representation of membership by racial breakdown is shown in the table below. Table X: Racial Composition of Membership of Board, Committees, Councils 81 | P a g e – E r i e C o u n t y G o i n g P l a c e s P o l i c y a n d P r o c e d u r e