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NEW YORK | Public Service crrorrunty. | Commission Public Service Law Section 71 Gas and Electric Complaints Public Service Law $71 allows for the filing of complaints regarding gas and electric service, including quality, price, and the duration of a disruption in service. Under this Section, the Commission investigates complaints from the following entities: * Elected officials including the mayor of a city, the trustees of a village, the town board of a town, or the chief executive officer or the legislative body of a county in which a person or corporation is authorized to manufacture, sell, transmit, or Supply electricity or gas for heat, light or power. ® The NYS Department of State (DOS) * Twenty-five or more customers or purchasers of gas or electricity. Complaints filed under Section 71 must be submitted in writing and must include signatures of the elected official(s), a DOS representative or the group of customers/purchase rs making the complaint. Utility customers must also provide their place of residence (i.e., street address, municipality, and zip code). Complainants should file their complaint using one of the appropriate forms, attached below. Please submit the appropriate, completed form to: Hon. Michelle L. Phillips Secretary to the Commission Three Empire State Plaza Albany, NY 12223-1350 Email: [email protected]