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Service Description Server Management+ Monitoring, maintenance, and support of covered servers. Monitoring, patching, maintenance, and end-user support for covered Workstation Management+ workstations. Layered endpoint security including antivirus, Endpoint Detection and Response, Endpoint Antivirus, EDR and MDR and 24/7 Managed Detection and Response. User-focused protections including phishing awareness, dark web monitoring, Kaseya 365 User Security SaaS security, and related user-security controls. Managed email security designed to reduce phishing, spam, malware, FortiMail Email Security ransomware, and other email-borne threats. Firewall Management Configuration, monitoring, maintenance, and support of covered firewalls. Configuration, monitoring, maintenance, and support of covered network Switch and AP Management switches and wireless access points. Microsoft Entra ID P1 Identity and access capabilities as included in the quoted subscription. AIS MSP Site Visits Scheduled onsite support visits as quoted for Town and Police. Recurring penetration testing designed to identify internal and external security Penetration Testing weaknesses and support remediation planning. Security Information and Event Management monitoring and alerting across SIEM Monitoring covered systems. Datto Time-Based Retention Seven-year retention service as quoted for Town and Police. Duo MFA Multi-factor authentication for covered users. Web Hosting - Police Monthly web hosting service as quoted through the referenced service period. Alternative Information Systems 461 Ellicott St. ⚫ Buffalo, NY 14203 ⚫ (716) 831-9929 Page 35 of 176