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2. Project Management Approach All GHD projects are effectively managed by qualified and experienced staff. Team members are assigned to projects based on their experience and the specific qualifications they bring to the projects. Our commitment to quality service is reflected in our ISO 9001:2015 Practice Quality Management System, which defines how projects are managed. Direct project responsibility rests with GHD’s Project Directors. Project Managers are accountable to the Project Directors and are responsible for defining the scope of work, assigning a work team, ensuring all work is done in a timely and efficient manner, and ensuring that the client is satisfied with the completed project. GHD maintains a commitment to communication with the client and team members throughout the duration of any project. The result is quality service and satisfied clients. Depending on the scope of future projects, GHD will assign the appropriate Task Leads or Design Manager to work directly with our Project Manager, Edward Bradfuhrer. Project Managers can draw on the expertise of staff from any office to assist with specialty engineering, laboratory services, data management, graphics, computer modeling, drafting and any other technical support services that may be required to complete a project. This local-global approach to projects allows for a team that understands local regulations, soils, and client needs while engaging subject matter experts and support staff to help solve complex problems or expedite project delivery. We believe in completing projects “hand-in-hand” with our client’s staff, from the Town Supervisor and Boards to utility departments and operations and maintenance (O&M) staff. This approach provides the greatest opportunity for project success. Ultimately, the consulting engineer is providing the proper tools to allow effective and efficient operation of sanitary sewers, storm, and water systems. O&M staff “buy in” to an engineer’s proposed solution is mandatory for a project to succeed. We will maintain this contact with the Town’s staff through regular communication and listening to their needs. 2.1 Water/Sanitary Sewer General Project Approach GHD understands the importance of maintaining water and wastewater infrastructure for the benefit of the Town and the community. As stated throughout this SOQ, GHD offers a full suite of engineering services to complete water and sewer infrastructure projects that the Town may pursue. For each project identified, GHD will focus on your goals for the project and provide our in-depth technical expertise to address key concerns, constraints, and issues to determine the right solution for the Town. GHD is a national leader in the assessment and rehabilitation of aging water and sewer systems and water/sewer design. Our capabilities provide a firm foundation for identification of a municipality’s needs and creating cost-effective programs. GHD adapts their project approach to fit individual projects. As the RFQ does not list any specific projects, the proposed approach below is a general approach for work that the Town may pursue. The specific work would be determined in a project initiation and scoping meeting. 2.1.1 Project Understanding The Town of West Seneca (Town) owns and operates a sewer system with pipes ranging in size from 8 to 48 inches in diameter. Flow generally travels from the south and east to the northwest starting at Transit and Leydecker Roads to an interconnection along the City of Buffalo border. There are also some isolated sewersheds that flow directly into the City of Buffalo to the west of railroad tracks and north of Cazenovia Creek. Flow from Erie County Sewer District No. 3 enters the Town’s system from the southwest and ties into the main 36-inch trunkline that follows Cazenovia Creek. Some small contributors to flow also come from the Towns of Elma and Orchard Park. The northwestern portion of the Town includes some satellite sewers that are not connected to the main system and connect to the City of Buffalo on the north side of Cazenovia Creek. The Town’s primary focus on sewer work recently has been to rehabilitate the sewer system in accordance with the work plan in Order on Consent Number R9-20030625-33 (Order), which the Town has been administering since 2004. The goal of this Order is to eliminate sanitary sewer overflows (SSOs) through a program of sewer rehabilitation GHD | Town of West Seneca | 12681649 | Engineering Services for Water and Wastewater Projects 2 Page 125 of 301