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4.4 Construction Phase Services We believe that construction services share an equal pedestal in importance to preliminary and detailed design services. While excellence in design is critical, the greatest risks to project success are often experienced during the construction phase. GHD’s staff have experience in administering municipal construction projects for capital improvement and maintenance projects for treatment plants, pumping stations, water storage tanks, water distribution and wastewater collection, including large diameter pipelines, and other challenging projects. These services are led by Mr. Daniel Kolkmann, who alone has more than 45 years of construction contract administration experience. We will support the Town during construction by providing contract administration and resident inspection services. Our design teams work closely with the assigned construction contract administrators and resident inspectors to verify that the design intent and quality of equipment and materials are maintained. We also provide regular training of our construction staff to foster a culture of continuous improvement, particularly in the areas of health and safety. GHD’s goal is to assume a leadership role during the construction phase by encouraging communication and understanding among the project participants, contributing to solutions, completing submittal reviews, inspections, delivery of owner-furnished equipment, processing payments, coordination of contractor, owner, and operations staff, and resolving disputes in a fair and expeditious manner. GHD maintains a full complement of staff experienced in procurement phases, pre-construction phase requirements, construction contract administration and site observation, facility start-up/performance phases, and project completion and closeout phases. 5. Proposed Team GHD’s local presence and history with the Town, and our proposed team’s experience working on similar projects make us uniquely qualified to deliver the requested services in the RFQ. To provide the greatest level of responsiveness to the Town, GHD offers a team of experienced and diverse professionals to meet the needs of any potential project, while providing the necessary comprehensive services identified in the framework of services in the RFQ. This team approach, which GHD has successfully employed on similar arrangements with many municipal clients, provides several advantages including: – A sole point of consultant contact and responsibility »Previous experience – Comprehensive and complementary service capabilities brought by the team to assure that any project assignment can be handled by appropriately skilled professionals working together goes a – A vast resource network and redundancy to assure that any and all assignments are completed on long way« schedule As shown on Figure 5.1, our proposed project team has been organized to offer the Town the most qualified group of individuals to respond to your needs in a timely and cost- efficient manner and the depth of our available resources. and redundancy to assure the Town that qualified personnel will be available as needed to complete a term assignment. See below for bios of our leadership team and key service and discipline leads. Abbreviated resumes for key staff are provided in Appendix A. GHD | Town of West Seneca | 12681649 | Engineering Services for Water and Wastewater Projects 12 Page 135 of 301