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• Make sure that smart phones, tablets, and other mobile devices are fully charged. • Fill your car’s fuel tank. Stay away from downed wires: • Stay at least 30 feet from a downed power line. • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride. • NYSEG customers should call 1.800.572.1131 and RG&E customers should call 1.800.743.1701 to report downed power lines or other hazardous situations. During a power interruption: • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker. • To report a power interruption, contact NYSEG at 1.800.572.1131 or RG&E at 1.800.743.1701. • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors. Power restoration priorities: The Companies’ first priorities are to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 and RG&E customers are asked to call at 1.800.743.1701 to report downed wires. Once this vital public safety work is complete, the company will: • Assess the damage to the electricity delivery system. • Develop a detailed restoration plan. • Make repairs as quickly as possible. For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at NYSEG.com or RGE.com and on the company’s social media pages: • Facebook: @NYSEandG • X: @NYSEandG • Instagram: @nyseg.co • Facebook: @RochGandE • X: @RGandE • Instagram: @rochestergasandelectric ### About NYSEG: New York State Electric & Gas Corporation (NYSEG) is a subsidiary of Avangrid, Inc. Established in 1852, NYSEG operates approximately 35,000 miles of electric distribution lines and 4,500 miles of electric transmission lines across more than 40% of upstate Internal Use