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Town of Boston Highway-SOS FA Retrofit - CPQ-1236102 Johnson Controls Reference:CPQ-1236102 Proposal #: 1 Date: 04/07/2026 Page: 7 of 12 Customer shall pay disruption expenses and re-mobilization Services and/or Connected Fire Alarm Services, a subscription expenses as determined by Company. This Agreement does to suchservices and the cost, if any, of such subscription, not provide for the cost of capture, containment or disposal of please see yourapplicable order, quote, proposal or purchase any hazardous waste materials, or hazardous documentation or talk toyour JCI sales representative. For materials,encountered in any of the Covered System(s) and/or certain subscriptions, Customer will beable to access during performance of the Services. Said materials shall at all equipment information from a mobile or smart device using the times remain the responsibility and property of Customer. service’s mobile or web app. The Gateway Device will be used Company shall not be responsible for the testing, removal or to access, store, and trend data for the purposes of providing disposal of such hazardous materials. Connected FireSprinkler Services. Company will not use 16. Covid-19 Vaccination. Company expressly disclaims any Connected Fire SprinklerServices or the Connected Fire Alarm requirement, understanding or agreement, express or implied, Services to remotely operate ormake changes to Customer’s included directly or incorporated by reference, in any Customer Equipment. If the connection is disconnected by Customer, and purchase order,solicitation, notice or otherwise, that any of a technician needs to be dispatched to the Customer site, then Company’s personnel be vaccinated against Covid-19 under the Customer will pay JCI at JCI’s then-current standard any federal, state/provincial or local law, regulation or order applicable contract regular time and/or overtime rate for such applicable to government contracts or subcontracts, including, services. Company makes no warranty or guarantee relating to without limitation, Presidential Executive Order14042 the Connected Fire Sprinkler Services or Connected Fire (“Ensuring Adequate COVID Safety Protocols for AlarmServices. Customer acknowledges that, while Connected FederalContractors”) and Federal Acquisition Regulation (FAR) Fire AlarmServices or Connected Sprinkler Services generally 52.223-99(“Ensuring Adequate COVID Safety Protocols for improve equipment performance and services, these services FederalContractors”). Any such requirement shall only apply to do not prevent all potential malfunction, insure against all loss Company’s personnel if and only to the extent contained in a or guarantee a certain level of performance and that JCI shall written agreement physically signed by an authorized officer of not be responsible forany injury, loss, or damage caused by any Company. act or omission of JCI related to or arising from the proactive 17. Other Services. health notifications of the equipment under Connected A. Remote Service. If Customer selects Remote Service, Equipment Services. Customer understands that if it wishes to Company shall provide support for the Customer’s system by receive monitoring of its fire alarmsystem or sprinkler system way of education, remote assistance and triage that does not and notification of the fire department or other authorities in the require programming changes to the Customer’s panel. In event of an alarm, it must select monitoring services as a addition, Remote Service does not include service to address separate Service under this Agreement. CUSTOMER physical damage to the system or a device; troubleshoot wiring FURTHER UNDERSTANDS AND AGREES SECTION 19 issues; programming changes and/or relocating, (SOFTWAREAND DIGITAL SERVICES) APPLY TO remounting,reconnecting, or adding a device to the system. CONNECTED FIRE ALARMSERVICES AND CONNECTED Customer understandsand agrees that, while Remote Service SPRINKLER SERVICES. In the event of a conflict between provides for communication regarding Customer’s fire alarm these terms and the Software Terms, the Software Terms will system to Company via the Internet,Remote Service does not control. constitute monitoring of the system, and Customer understands C. Dashboards and Mobility Applications for Connected that Remote Service does not provide for Company to contact FireSprinkler Services and Connected Fire Alarm Services. If the fire department or other authorities in the event of a fire Customer has purchased Connected Fire Sprinkler Services alarm. Customer understands that if it wishes to and/or Connected FireAlarm Services, Customer may utilize receivemonitoring of its fire alarm system and notification of the Company’s Dashboard(s) and Mobility Application(s), as fire department or other authorities in the event of a fire alarm, applicable, during the term of the Agreement,pursuant to the it must select monitoring services as a separate Service under then applicable Terms of Use Agreement. Terms for the this Agreement. CUSTOMER FURTHER UNDERSTANDS Dashboard are located athttps://www.johnsoncontrols.com/ AND AGREES THAT THE TERMS OF SECTION 18.F OF buildings/legal/digital/generaltos. THIS AGREEMENT APPLY TO REMOTE SERVICE. 18. Monitoring Services. If Customer has selected Monitoring B. Connected Fire Sprinkler Services; Connected Fire Services,the following shall apply to such Services: AlarmServices. Connected Fire Sprinkler Services and A. Alarm Monitoring Service. Customer agrees and Connected Fire AlarmServices each means a data-analytics acknowledges that Company’s sole and only obligation under and software platform that uses acellular or network connection this Agreement shall be toprovide alarm monitoring, to gather equipment performance dataabout a Customer’s notification, and/or Runner Services as set forthin this Covered Equipment for Customer’s sprinkler systemor fire Agreement and to endeavor to notify the party(ies) identified by alarm system, as applicable, to assist JCI in advising Customer Customer on the Contact/Call List (“Contacts”) and/or Local onsuch equipment’s health, performance or potential EmergencyDispatch Numbers for responding authorities. Upon malfunction.Connected Fire Sprinkler Services and Connected receipt of an alarm signal, Company may, at our sole discretion, Fire Alarm Services are collectively, the Connected Equipment attempt to notify the Contacts to verify the signal is not false. If Services. If Customer has purchased Connected Fire Sprinkler we fail to notify the Contacts or question the response we Services and/or Connected FireAlarm Services on any receive, we will attempt to notify the responding authority.In the Covered Equipment, Customer agrees to allow Company to event Company receives a supervisory signal or trouble install diagnostic sensors and communication signal,Company shall endeavor to promptly notify one of the hardware(“Gateway Device”) or Customer will supply a network Contacts. Company shall not be responsible for a Contact’s or connection suitableto enable communication with Customer’s responding authority’s refusal to acknowledge/respond to Covered Equipment in order for Company to deliver the Company’s notifications of receipt of an alarmsignal, nor shall connected services. For more information on whether your Company be required to make additional notifications because particular equipment includes Connected Fire Sprinkler of such refusal. The Contacts are authorized to act on Fire, Security, Communications, Sales & Service Offices & Representatives in Principal Cities throughout North America © 2024 Johnson Controls Fire Protection LP. ALL RIGHTS RESERVED