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Town of Boston Highway-SOS FA Retrofit - CPQ-1236102 Johnson Controls Reference:CPQ-1236102 Proposal #: 1 Date: 04/07/2026 Page: 9 of 12 for any losses or damages due to malfunction, iii. Derived Local Channel. The Communication Company’s miscommunication or failure of Customer’s system to services provided to Customer in connection with the Services accurately handle, process or communicate date data. If any may include Derived Local Channel service. Such service may defect in operation of the System develops, or in the event of a be provided under the Communication Company’s service powerfailure, interruption of telephone service, or other marks or service names. These services include providing interruption at Customer’s premises of signal or data lines, signal paths, scanning and transmission.Customer transmission through any media,Customer shall notify agrees that the Communication Company’s liability is limited to Company immediately. If space/interior protection(i.e. the same extent Company’s liability is limited pursuant to this ultrasonic, microwave, infrared, etc.) is part of the System, Section 18. Customer shall walk test the system in the manner iv. CUSTOMER UNDERSTANDS THAT COMPANY WILL NOT recommended by Company. RECEIVE ALARM SIGNALS WHEN THE TELEPHONE LINE iii. When any device or protection is used, including, but not OR OTHER TRANSMISSION MODE IS NOT OPERATING OR limited to,space protection, which may be affected by HAS BEEN CUT, INTERFERED WITH OR IS OTHERWISE turbulence of air, occupied airspace change or other DAMAGED OR IF THE ALARM SYSTEM IS UNABLE TO disturbance, forced air heaters, air conditioners,horns, bells, ACQUIRE, TRANSMIT OR MAINTAIN AN ALARM SIGNAL animals and any other sources of air turbulence or movement OVER CUSTOMER’S TELEPHONE SERVICE FOR ANY which may interfere with the effectiveness of the System during REASON INCLUDING NETWORK OUTAGE OR OTHER closed periods while the alarm system is on, Customer shall NETWORK PROBLEMS SUCH AS CONGESTION OR notify Company DOWNTIME, ROUTING PROBLEMS, OR INSTABILITY OF iv. Customer shall promptly reset the System after any SIGNAL QUALITY. CUSTOMER UNDERSTANDS THAT activation. OTHER POTENTIAL CAUSES OF SUCH A FAILURE OVER v. Customer shall notify Company regarding any remodeling or CERTAIN TELEPHONE SERVICES (INCLUDING BUT NOT other changes to the protected premises that may affect LIMITED TO SOME TYPES OF DSL,ADSL, VOIP, DIGITAL operation of the system. PHONE, INTERNET PROTOCOL BASED PHONE OR OTHER vi. Customer shall cooperate with Company in the installation, INTERNET INTERFACE-TYPE SERVICE OR RADIO operation and/or maintenance of the system and agrees to SERVICE, INCLUDING CELLULAR OR PRIVATE RADIO, follow all instructions and procedures which may be prescribed ETC.(“NON-TRADITIONAL TELEPHONE SERVICE”)) for the operation of the system, the rendering of services and INCLUDE BUT ARE NOT LIMITED TO: (1) LOSS OF the provision of security for the premises. NORMAL ELECTRIC POWER TO CUSTOMER’S PREMISES vii. Customer shall pay all charges made by any telephone or (THE BATTERY BACK-UP FOR THE ALARM PANEL DOES communications provider company or other utility for NOT POWER TELEPHONE SERVICE); AND installation, leasing,and service charges of telephone lines (2)ELECTRONICS FAILURES SUCH AS A MODEM connecting Customer’s premises to Company. Customer MALFUNCTION.CUSTOMER UNDERSTANDS THAT acknowledges that alarm signals from Customer’s premises to COMPANY WILL ONLY REVIEW THE INITIAL Company are transmitted over Customer’s telephone or other COMPATIBILITY OF CUSTOMER’S ALARM SYSTEM WITH transmission service and that in the event the telephone or NON-TRADITIONAL TELEPHONE SERVICE AT THE TIME other transmission service is out of order, disconnected, placed OFINITIAL CONNECTION TO COMPANY’S MONITORING on “vacation,”or otherwise interrupted, signals from Customer’s CENTER AND THAT CHANGES IN CUSTOMER’S alarm system will not be received by Company, during any such TELEPHONE SERVICE’S DATA FORMAT AFTER THE INITIAL interruption in telephone or other transmission service and the REVIEW OF COMPATIBILITY COULDMAKE CUSTOMER’S interruption will not be known to Company.Customer agrees TELEPHONE SERVICE UNABLE TO TRANSMIT ALARM that in the event the equipment or system continuously SIGNALS TO COMPANY’S MONITORING CENTERS. IF transmits signals reasonably determined by Company to be COMPANY DETERMINES IN ITS SOLE DISCRETION THAT false and/or excessive in number, Customer shall be subject to IT IS COMPATIBLE, COMPANY WILL PERMIT CUSTOMER the additional costs and fees incurred by Company in the TO USE NONTRADITIONAL TELEPHONE SERVICE AS THE receiving and/or responding to the excessive signals and/or SOLE METHOD OF TRANSMITTING ALARM SIGNALS, Company may at its sole discretion terminate this Agreement ALTHOUGH CUSTOMER UNDERSTANDS THAT COMPANY with respect to Monitoring services upon notice to Customer. RECOMMENDS THE USE OF AN ADDITIONAL BACK-UP F. Communication Facilities. METHOD OF COMMUNICATION TO CONNECT i. Authorization. Customer authorizes Company, on Customer’s CUSTOMER’S ALARM SYSTEM TO THE MONITORING behalf,to request services, orders or equipment from a CENTER REGARDLESS OF THE TYPE OF TELEPHONE telephone company,wireless carrier or other company providing SERVICE USED. CUSTOMER ALSO UNDERSTANDS THAT communication facilities,signal transmission services or IF COMPANY DETERMINES IN ITS SOLE DISCRETION facilities under this Agreement (referred toas “Communication THAT CUSTOMER’S NONTRADITIONAL TELEPHONE Company”). Should any third-party service,equipment or facility SERVICE IS OR LATER BECOMES NONCOMPATIBLE, OR IF be required to perform the Monitoring Services setforth in this CUSTOMER CHANGES TO ANOTHER NONTRADITIONAL Agreement, and should the same be terminated or become TELEPHONE SERVICE THAT IS NOT COMPATIBLE,THEN otherwise unavailable or impracticable to provide, Company COMPANY REQUIRES THAT CUSTOMER USE AN mayterminate Monitoring Services upon notice to Customer. ALTERNATE METHOD OF COMMUNICATION ACCEPTABLE ii. Digital Communicator. Customer understands that a digital TO COMPANY AS THE PRIMARY METHOD TO CONNECT communicator (DACT), if installed under this Agreement, uses CUSTOMER’S ALARM SYSTEM TO THE MONITORING traditional telephone lines for sending signals which eliminate CENTER. CUSTOMER UNDERSTANDS THAT the need for adedicated telephone line and the costs TRANSMISSION OF FIRE ALARM SIGNALS BY MEANS associated with such dedicated lines. OTHER THAN A TRADITIONAL TELEPHONE LINE MAYNOT BE IN COMPLIANCE WITH FIRE ALARM STANDARDS OR Fire, Security, Communications, Sales & Service Offices & Representatives in Principal Cities throughout North America © 2024 Johnson Controls Fire Protection LP. ALL RIGHTS RESERVED