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Town of Boston Highway-SOS FA Retrofit - CPQ-1236102 Johnson Controls Reference:CPQ-1236102 Proposal #: 1 Date: 04/07/2026 Page: 10 of 12 SOME LOCAL FIRE CODES, AND THAT IT IS CUSTOMER’S outbreak of any pathogen, disease,virus or other contagion, OBLIGATION TO COMPLY WITH SUCH STANDARDS AND including but not limited to COVID 19. CODES. CUSTOMER ALSO UNDERSTANDS THAT IF THE 20. Software and Digital Services. Use, implementation, and ALARM SYSTEM HAS A LINECUT FEATURE, IT MAY NOT deployment of the software and hosted software products BE ABLE TO DETECT IF A NONTRADITIONAL TELEPHONE (“Software”)offered under these terms shall be subject to, and SERVICE LINE IS CUT OR INTERRUPTED, AND THAT governed by,Company’s standard terms for such Software and COMPANY MAY NOT BE ABLE TO PROVIDE CERTAIN Software related professional services in effect from time to AUXILIARY MONITORING SERVICES THROUGH A NON- time at https://www.johnsoncontrols.com/techterms (collectively, TRADITIONAL TELEPHONE LINE OR SERVICE. CUSTOMER the “SoftwareTerms”). Applicable Software Terms are FURTHER UNDERSTANDS THAT THE ALARM PANEL MAY incorporated herein by this reference. Other than the right to BE UNABLE TO SEIZE THE PHONE LINE TO TRANSMIT AN use the Software as set forth in the Software Terms, Company ALARM SIGNAL IF ANOTHER CONNECTION IS OFF THE and its licensors reserve all right, title, and interest (including all HOOK DUE TO IMPROPER CONNECTION OR OTHERWISE. intellectual property rights) in and to the Software and G. Verification; Runner Service. Some jurisdictions may require improvements to the Software. The Software that is licensed alarm verification by telephone or on-site verification (“Runner hereunder is licensed subject to the Software Terms and not Service”) before dispatching emergency services. In the event sold. If there is a conflict between the other terms herein and that a requirement of alarm verification becomes effective after the Software Terms, the Software Terms shall take precedence the date of this Agreement, such services may be available at and govern with respect to rights and responsibilities relating to an additional charge. Company shall not beheld liable for any the Software, its implementation and deployment and any delay or failure of dispatch of emergency services arising from improvements there to. Not withstanding any other provisions of such verification. Where Runner Service is indicated, this Agreement and unless otherwise agreed to by the parties suchservices may be provided by a third party. COMPANY in writing, the following terms apply to Software that is provided WILL NOT ARREST OR DETAIN ANY PERSON. to Customer on a subscription basis (i.e., a time limited license H. Personal Emergency Response Service. If Customer has or use right),(each a “Software Subscription”): Each Software selected Personal Emergency Response Services, Customer Subscription provided hereunder will commence on the date agrees that the very nature of Personal Emergency Response the initial credentials for the Software are made available (the Services, irrespective of any delays, involves uncertainty, risk “Subscription Start Date”) and will continue in effect until the and possible serious injury, disability or death, for which expiration of the subscription term noted herein.At the Company should not under any circumstances be held expiration of the Software Subscription, such Software responsible or liable; that the equipment furnished for Personal Subscription will automatically renew for consecutive one (1) Emergency Response Services is not foolproof and may year terms (each a“Renewal Subscription Term”), unless either experience signal transmission failures or delays for any party provides the other party with a notice of non-renewal at number of reasons, whether or not our fault or under least ninety (90) days prior to the expiration of the then-current Company’s control; that the actual time required for medical term. To the extent permitted by applicable law,Software emergency providers to arrive at the premises and/or to Subscriptions purchases are non-cancelable and the sums paid transport any person requiring medical attention is nonrefundable. Fees for Software Subscriptions shall be paid unpredictable and that many contributing factors, including but annually in advance, invoiced on the Subscription Start Date not limited to such things as telephone network operation, and each subsequent anniversary thereof. Unless otherwise distance, weather, road and traffic conditions, alarm equipment agreed by the parties in writing, the subscription fee for each function and human factors, both with responding authorities Renewal Subscription Term will be priced at JCI’s then- and with Company, may affect response applicable list price for that Software offering. Any use of 19. Limited Warranty. COMPANY WARRANTS THAT ITS Software that exceeds the scope, metrics or volume set forth in WORKMANSHIP AND MATERIAL, EXCLUDING this Agreement will be subject to additional fees based on the MONITORING SERVICES, FURNISHED UNDER THIS date such excess use began. AGREEMENT WILL BE FREE FROM DEFECTS FOR A 21. Taxes, Fees, Fines, Licenses, and Permits. Customer PERIOD OF NINETY (90) DAYS FROM THE DATE OF agrees to pay all sales tax, use tax, property tax, utility tax and FURNISHING. No warranty is provided for third-party products other taxes required in connection with the equipment and and equipment installed or furnished by Company. Such Services listed, including telephone company line charges, if products and equipment are provided with the third party any. Customer shall comply with all laws and regulations manufacturer’s warranty to the extent available, and Company relating to the equipment and its use and shall promptly pay will transfer the benefits, together with all limitations, of that when due all sales, use, property, excise and other taxes and manufacturer’s warranty to Customer. EXCEPT AS all permit,license and registration fees now or here after EXPRESSLY SET FORTH HEREIN, COMPANY DISCLAIMS imposed by any government body or agency upon the ALL WARRANTIES,EXPRESS OR IMPLIED, INCLUDING BUT equipment or its use. Company may, without notice, obtain any NOT LIMITED TO ANY IMPLIED WARRANTIES OF required permit, license or registration for Customer at MERCHANTABILITY OR FITNESS FOR A PARTICULAR Customer’s expense and charge a fee for this service. If PURPOSE WITH RESPECT TO THE SERVICES Customer fails to maintain any required licenses or permits, PERFORMED OR THE PRODUCTS, SYSTEMS OR Company shall not be responsible for performing the services EQUIPMENT, IFANY, SUPPORTED HERE UNDER.Company and may terminate the services without notice to Customer. makes no and specifically disclaims all representations or 22. Outside Charges. Customer understands and accepts that warranties that the services, products, software or third party Company specifically disclaims any responsibility for charges product or software will be secure from cyber threats, hacking associated with the notification or dispatching of anyone, or other similar malicious activity, or will detect the presence of, including but not limited to fire department, police department, or eliminate, treat, or mitigate the spread transmission, or paramedics, doctors, or any other emergency personnel, and if Fire, Security, Communications, Sales & Service Offices & Representatives in Principal Cities throughout North America © 2024 Johnson Controls Fire Protection LP. ALL RIGHTS RESERVED