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(f) Observe gauges and indicator lights every 60 seconds during operation; report any abnormal gauge or indicator immediately to dispatch. (g) Apply the parking brake when parking on an incline (set parking brake, then put vehicle in park; reverse procedure when ready to drive). (h) Make sure the vehicle is fully stopped before changing gears. 6.7 Cell Phone Policy. Company-provided or personal cell phones shall only be used when the vehicle is not in motion. Ifa driver needs to communicate using a cell phone, the driver shall pull to a safe area with the vehicle in park. Operators shall not give out their personal cell phone numbers to riders. All scheduling and return calls shall go through dispatch (716-858-7433). 6.8 Passenger Pick-Up and Drop-Off. The van provides curb-to-curb service; drivers are not allowed to enter a client’s home under any circumstances. The van will pull into driveways if the driveway is clear of snow, accessible, and safe. Passengers should never cross the street to board or exit the vehicle; operators must plan routes to arrive on the proper side of the street. If a patron does not answer the door, the operator shall knock on the door; if there is no answer, the operator shall call the patron or notify the office so a follow-up call can be made to the patron, a family member, or the police as necessary. If an operator arrives at a destination and does not feel fully confident that they can safely get the client into the destination without endangering themselves or the client, the operator shall notify dispatch and stand by for instructions on a new unloading location. 6.9 Passenger Safety and Behavior. The safety of patrons and drivers is paramount. (a) Passengers shall never be permitted to sit in the front passenger seat, for safety in the event of a head-on collision. | (b) All passengers must remain seated when the vehicle is in motion. (c) There is no smoking, vaping, drinking, or eating in the vehicle. (d) Supervision of passengers must always be done with courtesy, tact, and respect. (e) Operators shall avoid undue hurry; some passengers may be slow in their movements and thoughts and must not be hurried as it can lead to accidents or injury. (f) Operators shall notify the office if a patron is having difficulty boarding or exiting the van safely or if a patron should not ride or should have rides restricted. If there is a repeated behavior of confusion by a client, alert the Senior Center Director/Leader and county dispatch so they can follow up with the passenger’s emergency contact. (g) Behavior such as offensive comments, discrimination, being rude or disrespectful, and threats or acts of violence toward other clients, dispatchers, or drivers will not be tolerated and may result in immediate suspension or termination of the passenger’s ability to ride. 6.10 Completing Trips. Upon completion of transport, the operator shall check the interior of the vehicle for items that may have been left behind by passengers. Any items that cannot be 9801261v6