Southtowns Record

SUPPORTING DOCUMENTS 6G-6O

Government
Town of Aurora
Board
Town Board
Meeting
Jul 27, 2026
Kind
Agenda packet
Topics
Budget and taxes, Zoning and land use, Public safety, Roads and traffic, Housing, Audits and oversight, Parks and recreation

Original document

Same meeting

Text · page 16 of 34

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immediately returned shall be identified and given to the Senior Center Director/Leader at the end
of the shift. Trip completion must be recorded using the Routing Box Application on the tablets in
the vehicles for every trip.

6.11 Leaving Vehicle Unattended. If leaving the vehicle unattended for any amount of time, the
operator shall turn off the engine, take the keys, engage the four-way flashers, and put the
transmission in park. The operator shall notify dispatch of the type of absence from the vehicle.

6.12 Return Trips vs. Outbound Trips. Return trips shall not take priority over an outbound trip.
Outbound clients need to make their appointment times, while those waiting for a return trip have
already accomplished the intent of their trip. If an operator cannot pick up a return trip in a timely
manner, the operator shall radio dispatch for assistance.

6.13 During-Trip Monitoring. During operations, the operator shall regularly check instruments,
temperature gauges, pressure gauges, amp meter/voltmeter, mirrors, and tires. If the operator sees,
hears, smells, or feels anything that might mean trouble, the operator shall check it out when safe
to do so.

6.14 Daily Reporting. The operator shall complete driver’s logs daily and hand them in at the end
of each shift. Anything wrong with the vehicle shall be written on the logs and stated verbally to
the Senior Center Director/Leader or supervisor. The operator shall never attempt to operate the
van when it is in an unsafe condition. The operator shall return the cash box to the office at the end
of each day, unless the shift ends after 4:30 p.m., in which case it shall be returned the following
morning.

6.15 Post-Trip Duties. When time allows, the operator shall fill the gas tank, clean the interior of
the van, confirm that all supplies and notices are in the van, and wash the exterior when possible.

Section 7. Office Staff Responsibilities
Scheduling and screening of riders shall be handled by the Erie County Department for Aging.
Senior Center office staff shall coordinate with dispatch and the Erie County Department for Aging —
as needed regarding daily scheduling and pick-up calls, taking into account the County’s service
priorities; patrons shall be advised that a medical appointment may result in a non-medical trip
being bumped. Drivers shall report to the Senior Center Director/Leader and shall take direction
on scheduled rides from county dispatch. Senior Center office staff shall handle contributions and
cash handling and shall coordinate vehicle maintenance with the Highway Department. The
monthly pick-up report and summary shall be emailed to the County no later than the seventh (7th)
day of each month. Trips shall be combined to conserve fuel where practical.

New participants shall be screened by the Erie County Department for the Aging using the
eligibility criteria in Section 3 of this Policy, and completed registration forms shall be sent to the
Transportation Unit of the Erie County Department for the Aging. Senior Center office shall advise
callers of the hours of operation, service boundaries, priorities, suggested donation, ride limits,
four-bag limit for shopping trips, pickup window, snow-day policy, and scheduling procedures.

Schedules shall be sent to drivers by 2:30 p.m. the day before service. Dispatch remains open until
4:20 p.m. for cancellations or additions after schedules are sent.

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