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(e) Call 911 as required. (f) Keep everyone calm; do not share details of what happened except with the Senior Center Director/Leader, dispatchers, and first responders. (g) Exchange necessary information with other drivers involved; obtain names and addresses of witnesses. Do not discuss how the accident occurred with other motorists or passengers. (h) Complete an incident report for every accident regardless of severity. 10.2 Evacuating the Vehicle. (a) Option 1: Everyone exits through the front door, starting at the rear of the vehicle in an orderly manner. (b) Option 2: Everyone exits through the rear or side door, as indicated by the operator. (c) When the last seat is empty, walk to the rear checking to be sure everyone and their belongings are off the vehicle. (d) For passengers with a wheelchair or scooter, the operator may have to push, drag, or (if physically able) carry the passenger out of the vehicle using proper lifting techniques. If unable to assist, alert first responders of the passenger’s presence and need for assistance. 10.3 Medical Emergencies. If there is a major medical issue with a passenger, immediately radio dispatch so they can contact emergency services. Know the location of medical facilities along your routes; in some cases it may be best to get the passenger to the nearest medical facility. If the passenger is not breathing or has no pulse, use hands-only CPR if comfortable and able to do so. If there is a possibility of injury to the neck, spine, or a bone fracture, do not move the passenger; keep them calm and let them know emergency services are on the way. Section 11. Snow Day and Inclement Weather Policy . Operators shall not operate the van when road conditions are unsafe and/or East Aurora schools are closed due to increment weather, and shall notify the office if conditions deteriorate during a shift. Clients who rely on the service for life-saving treatments, such as dialysis are responsible for making backup transportation plans for severe weather events, consistent with guidance from the Erie County Department for the Aging. Section 12. Service Boundaries and Limitations The van is to be used in the Southtowns area. Patrons should be scheduled for the nearest facility possible (e.g., the nearest grocery store, their own Senior Citizen Center). Drivers are only permitted to take passengers to and from their requested destination; clients should keep daily trip requests to one location. When waiting for a passenger, the operator may travel up to one (1) mile from the drop-off point. Section 13. Client Rights, Responsibilities, and Discipline 13.1 Client Responsibilities. Clients shall: 9801261v6