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Employee Assistance Program (EAP) | AGREEMENT
This Employee Assistance Program (EAP) Agreement (“Agreement”) is between Village of East Aurora,
NY (“Client”) and EMPLOYEE SERVICES LLC dba ESI EMPLOYEE ASSISTANCE GROUP, 100 American
Road, Brooklyn, Ohio 44144 (“ESI”) for ESI to provide the benefits described herein for employees of
Client effective 6/1/26-5/31/27.
I. Productivity Solutions
Employees of Client and their household members, including children up to age 26 who do not
reside with employee, are referred to herein as Members.
Unrestricted Telephonic Counseling: Members speak directly with our professional staff
counselors 24 hours a day via a toll-free number. Every counselor has a Master’s or Ph.D.
degree. Staff counselors provide direct in-the-moment counseling when a Member calls and act
as case managers to determine the counseling option that best fits the Member’s needs. These
therapy options include text, voice, and video messaging, telehealth, and local in-person
therapy.
3 Session Plan: Includes an assessment, referral, and therapy as appropriate. Diagnosis-driven
treatment referrals are moved to the health insurance plan. Therapy options include text,
voice, and video messaging, telehealth, and local in-person therapy.
Important information for members residing in California: Under California’s Knox-Keene Health Care Service Plan
Act, employees residing in California are entitled to three (3) mental health counseling sessions, within each six-
month period. You cannot exceed six (6) EAP sessions in a twelve-month period. If your organization’s Employee
Assistance Program (EAP) plan includes more than three (3) sessions, the Knox-Keene Act supersedes the contract,
and we will abide by the Knox-Keene Health Care Service Plan Act – Cannot exceed six (6) sessions in a twelve-
month period.
Work/life Benefits: Benefits offered to assist Members with a wide variety of issues including
Legal, Financial, Caregiver, Adoption, Special Needs, Personal Research Assistant, Tools for
Tough Times, and Pet Help.
Lifestyle Benefits: Menu of value-added wellness services designed to enhance a Member’s
quality of life. Discounts vary by season and location.
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