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IV. Manager, Supervisor and Human Resources Services
Trauma Response & Resources: Provides consultation with our counselors and grief and loss
resources for managers and Members. Responses include on-scene deployment, telephonic
counseling, and private counseling as well as group debriefings.
Unrestricted Administrative (Mandatory) Referrals: Formal process to address employee policy
violations and unacceptable job performance that could be improved through Coaching and
Training.
Unrestricted HR Consultations: Managers may contact our clinical staff or our certified HR
professionals for counsel on human resource and complex employee issues.
Supervisor Resource Center: Forms, policies, articles, training, and other tools designed to help
managers develop and improve best practices in workforce management. Key topics include
Recruiting, Hiring, Interviewing, Onboarding, Employee Engagement, FMLA, Workplace Violence
and Harassment Prevention.
HR Web Café: Workplace blog about employment issues, people matters and work trends.
V. ESI Accountability
Activity Reports: ESI generates detailed EAP statistical reports monthly. Due to confidentiality,
clients with less than 25 employees will not have access to an activity report.
Quality Assurance Program: ESI maintains a rigorous Quality Assurance Program. Key elements
include Proprietary Network, Provider Review, Member Satisfaction Research, Peer Review,
Weekly Clinical Staff Meetings, Clinical Supervision, and Immediate Problem Resolution.
Confidentiality: Confidentiality is always maintained except in cases where there is a legal
obligation to intervene, such as in the case of child or elder abuse, a serious threat of harm to self
or others, or threats of workplace violence.
VI. EAP Exclusions
The EAP counseling benefit is available for individual and family therapy. The following items are not
considered to be EAP counseling and are exclusions to the EAP plan:
Fitness for Duty/ Return to Work, Psychiatric, ADHD, Psychological testing, Autism Spectrum
Disorder, Court Involved (treatment or reporting including letters written for court on the
member’s behalf).
Workers’ Compensation, short-term disability evaluations and paperwork, Family Medical
Leave Act (FMLA) and Emotional Support Animal Documentation.
The EAP legal benefit offers a free consultation for family law and personal issues such as estate
planning, real estate, debt, credit and bankruptcy, as well as civil and credit law.
Legal benefits exclude coverage for:
Employment and Business Law Matters (including but not limited to action against
employers, co-workers, benefits, unions, and labor management, trust funds).
Malpractice.
Duplication of services for the same matter, including second opinions.
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